Major Incident Lead - Tech Service Management

Ahold Delhaize USA; Chicago (IL); Hybrid; USD 86,320 - 129,480; Full time

Benefits offered by this job

Incentive bonus based on company performance

Job summary

ViziRecruiter, LLC. is hiring a Major Incident Management Analyst in Chicago, IL. This position focuses on leading responses to major incidents and ensuring effective communication among IT teams. A flexible/hybrid work schedule includes 3 in-person and 2 remote days.

Candidates should possess a Bachelor’s degree and 3+ years of incident management experience. Strong analytical and leadership skills required, with knowledge of ITIL standards being beneficial.

Qualifications

• 3+ years of experience in a relevant technical or incident management role.
• Proven ability to manage and execute mid to large projects independently.
• Familiarity with both Waterfall and Agile development methodologies.

Responsibilities

• Lead the execution of best-in-class practices for the major incident management response team.
• Ensure quality and effectiveness of MIM processes.
• Manage the rapid response for major incidents.

Skills

Incident management

Project management

Analytical skills

Leadership

ITIL standards

Education

Bachelor's degree in Computer Science or related field

Tools

ITIL v4 Foundation certification

Job description

ViziRecruiter, LLC. is hiring a Major Incident Management Analyst in Chicago, IL. This position focuses on leading responses to major incidents and ensuring effective communication among IT teams. A flexible/hybrid work schedule includes 3 in-person and 2 remote days.

Candidates should possess a Bachelor’s degree and 3+ years of incident management experience. Strong analytical and leadership skills required, with knowledge of ITIL standards being beneficial.