Major Account Director

Ladders; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Remote work

Flexible travel for team meetings and,

Startup environment

Job summary

Ladders is seeking a Major Account Director for remote work in the United States. You will build strategic enterprise relationships, drive account growth, and partner with Sales and Customer Success to shape plans and renewals.

The role blends commercial strategy, technical fluency, and disciplined execution in a fast-moving startup environment. Responsibilities include nurturing key accounts, defining expansion strategies, and acting as a platform expert to drive customer value.

Qualifications

• 5–7 years managing complex enterprise accounts in SaaS.
• Experience with large enterprises (10,000+ employees).
• Strong analytical skills to understand use cases and demonstrate technical products.
• Strategic thinker adept at navigating complex sales processes.
• Proficient in account planning and mapping across multiple departments.
• Team player with an ownership mindset and resilience.
• Excellent communication skills, capable of conveying complex messages clearly.

Responsibilities

• Build and nurture relationships with existing and new strategic accounts.
• Develop and implement comprehensive account strategies to maximize customer value.
• Act as a subject matter expert on the company’s platform and industry best practices for customers.
• Identify and cultivate opportunities within existing accounts.
• Collaborate with Account Executive and Customer Success teams on account expansions and renewals.
• Understand customer needs to drive growth and achieve desired outcomes.
• Document all activities and manage follow-ups in Salesforce.

Skills

Enterprise account management

SaaS sales

Strategic planning

Analytical skills

Communication skills

Sales forecasting

Relationship building

Tools

Salesforce

Job description

For our client, we are seeking a Major Account Director to join the team of a leader in the Technical Services space.
This role will focus on building and expanding strategic enterprise relationships while driving account growth across complex customer organizations. You will partner closely with internal sales and customer success teams to shape account plans, uncover expansion opportunities, and support renewals. Success in this position will come from blending commercial strategy, technical fluency, and disciplined execution in a fast-moving startup environment.
Location: Remote
Compensation: $125,000 – $150,000 annually
Responsibilities

• Build and nurture relationships with existing and new strategic accounts
• Develop and implement comprehensive account strategies to maximize customer value
• Act as a subject matter expert on the company’s platform and industry best practices for customers
• Identify and cultivate opportunities within existing accounts
• Collaborate with Account Executive and Customer Success teams on account expansions and renewals
• Understand customer needs to drive growth and achieve desired outcomes
• Document all activities and manage follow-ups in Salesforce
  

Qualifications

• 5-7 years managing complex enterprise accounts in a SaaS environment
• Experience with large enterprises (10,000+ employees) for 1-2 years
• Strong analytical skills to understand use cases and demonstrate technical products
• Strategic thinker adept at navigating complex sales processes
• Proficient in account planning and mapping across multiple departments
• Team player with an ownership mindset and resilience
• Excellent communication skills, capable of conveying complex messages clearly
  

Benefits

• Occasional travel to Newfoundland, Canada for team meetings
• Flexible travel arrangements to accommodate personal commitments
• Opportunity to work in a fast-paced startup environment
• Encouragement for diverse applicants to apply, valuing unique backgrounds and perspectives
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.