MAITRED-SORELLA

PENN Entertainment, Inc.; Aurora (IL); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Hollywood Casino-Aurora, Inc. is seeking a Maitre d' to supervise front-of-house operations and ensure an exceptional dining experience. You will support the Food & Beverage Manager, oversee reservations and seating, and coordinate staffing to maintain service standards.

The role emphasizes guest satisfaction, staff coaching, and adherence to health, safety, and company policies. Excellent communication and a strong service mindset are essential.

Formación

• Must be 21 years of age.
• High School Diploma or GED; or two years of customer service experience.
• Five years’ experience in Food & Beverage preferred.
• Proficiency in Microsoft Office programs.
• Excellent communication and customer service skills.

Responsabilidades

• Provide daily supervision of front-of-house operations to ensure efficient restaurant service and guest experience.
• Support Food & Beverage Manager in achieving operational objectives and compliance with policies.
• Oversee reservations, guest seating, table assignments, and dining room flow.
• Coordinate staffing and scheduling to ensure appropriate service coverage.
• Monitor adherence to budgets and cost-control measures.
• Ensure team follows customer service and hospitality standards.
• Greet guests, manage special requests, and create a positive dining experience.
• Address guest concerns promptly and escalate unresolved issues.
• Maintain restaurant presentation and coordination between dining room and kitchen.

Conocimientos

Front-of-house supervision

Guest service

Team leadership

Communication skills

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• The Maitre d' is responsible for providing daily supervision of front-of-house operations to ensure efficient restaurant service and an exceptional guest experience. This role supports the Food & Beverage Manager in achieving operational, financial, service, and performance objectives while ensuring compliance with company policies, departmental procedures, and applicable regulatory requirements.


• Supports departmental operational goals and monitors performance to ensure service, productivity, and profitability objectives are achieved.


• Oversees reservations, guest seating, table assignments, and dining room flow to maximize efficiency and guest satisfaction


• Coordinates staffing and scheduling needs with management to ensure appropriate service coverage.


• Supports compliance with departmental budgets and established cost-control measures.


• Ensures team members consistently follow established customer service and hospitality standards.


• Greets and welcomes guests, manages special requests, and ensures a positive and personalized dining experience.


• Addresses guest concerns and service issues promptly and escalates unresolved matters to management.


• Monitors dining room operations to ensure tables are properly set, service areas are maintained, and restaurant presentation meets established standards.


• Coordinates communication between guests, servers, bartenders, kitchen staff, and management to ensure seamless service.


• Assists with developing and maintaining service procedures and ensuring consistent execution of restaurant standards.


• Conducts or assists with pre-shift meetings to communicate daily priorities, reservations, special events, and pertinent operational information.


• Monitors team member performance and provides direction to ensure efficient workflow and consistent service standards.


• Supports team member training and development, reinforcing hospitality expectations, teamwork, and accountability.


• Provides ongoing coaching, feedback, and counseling to team members as appropriate.


• Assists the Manager with administrative responsibilities and operational reporting as assigned.


• Ensures compliance with company policies, departmental procedures, health and safety standards, and applicable regulatory requirements.


• Identifies and promptly reports operational, safety, or compliance concerns to management.

Requirements

• Must be 21 years of age


• High School Diploma or GED; or two years of previous customer service experience; or combination of education and experience


• Five years’ experience in Food & Beverage preferred, but not required


• Ability to perform basic math skills


• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner


• Must be proficient in Microsoft Office programs


• Excellent motivational, communication, and customer service skills required


• Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment


• Must be able to work any day of the week and any shift, including holidays and weekends