Specialty Server 1 Red Lotus

PENN Entertainment, Inc.; Joliet, Northern (IL, KY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a hospitality team member to deliver high-quality guest service in a fast-paced environment. The role requires a professional appearance, strong English communication, and knowledge of menu items to enhance the guest experience.

Responsibilities include taking and delivering orders, handling payments, promoting safety, and maintaining a clean, inviting service area. Must be 21+ to serve alcohol and able to carry heavy trays as part of daily duties.

Qualifications

• High school education with 2+ years table service experience preferred.
• Must be 21+ to serve alcoholic beverages.
• Must read, write, and speak English.

Responsibilities

• Provide high level customer service to create a fun, entertaining guest experience.
• Maintain professional appearance and grooming at all times.
• Follow company policies and procedures.
• Interact professionally with guests and team members.
• Have complete product knowledge and describe all menu items.
• Take and deliver food and beverage orders; maintain service standards.
• Ability to carry food trays with 30+ pounds.
• Ring items into POS, accept payments, and reconcile payments.
• Suggest items to increase guest check average as directed.
• Follow safety procedures and keep a clean, safe work area.
• Perform other duties as assigned.

Skills

English proficiency

Education

High school diploma

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.
• Maintains a professional appearance at all times, clean and well groomed as per standard
• Complies with all policies and procedures of company and department.
• Maintains the highest standard of professionalism when interacting with guests and co-workers.
• Has complete product knowledge, be able to describe all menu items.
• Takes and delivers food and beverage orders. Follows and maintains all service standards.
• Must be able to carry food trays of varying sizes with 30 pounds or more on one tray.
• Rings items into POS system, accepts payment and reconciles all payments.
• Makes specific suggestions and recommendations to increase guest check average as defined by management.
• Follows all safety procedures and maintains work area for a clean and safe environment.
• Other duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE

Equivalent to a high school education with 2 years minimum table service experience in a fine dining setting is preferred. Must be 21 years of age to serve alcoholic beverages. This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. Must understand and speak the English language

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other cast members of the organization. Must be able to read, write, and speak English and have good verbal and written communication skills.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.=

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The team member frequently is required to stand and walk. The team member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The team member must be able to carry food trays of varying sizes with 30 pounds or more on one tray. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must have availability and flexibility to work evenings, weekends and holidays as business needs dictate.