Beverage Supervisor (FT)

PENN Entertainment, Inc.; Lawrenceburg (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

PENN Entertainment is seeking a capable supervisor to lead the Food & Beverage team at our Lawrenceburg location. The role focuses on guiding staff, ensuring guest satisfaction, and maintaining compliance with budgets and health standards.

You will coordinate scheduling, promote excellent service, and support cost control while performing administrative duties as needed. The position requires flexibility for varying shifts and holidays.

Qualifications

• High school diploma or GED or equivalent experience.
• Five years in food & beverage preferred, but not required.
• Previous supervisory experience desired, but not required.
• Excellent written and verbal communication skills; fluent in English.
• Ability to work all shifts, including nights, weekends and holidays.

Responsibilities

• Provide guidance and daily supervision to staff; support operational goals.
• Coordinate scheduling with manager to ensure guest satisfaction.
• Support compliance with departmental budgets.
• Demonstrate superior customer service per standards and programs.
• Monitor customer service standards and address issues.
• Assist in cost control, pars, and inventory.
• Maintain procedures for food service and inspect menu items.
• Follow health department and service standards.
• Respond to guest needs and report problems to management.
• Assist with administrative duties and pre-shift meetings.
• Assist in cleaning and reset of Food & Beverage Outlet.

Skills

Customer service

Supervisory experience

English fluency

Communication skills

Microsoft Office

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards.
• Responds to guest needs and reports problems to manager.
• Assists manager with administrative duties, as assigned.
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift.
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
• Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.
• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff.
• May be required to perform duties at the Lawrenceburg Event Center (LEC).
• Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• High School Diploma or GED; or two (2) years of previous customer service experience; or combination of education and experience.
• Five (5) years’ experience in Food & Beverage preferred, but not required.
• Previous supervisory experience desired, but not required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.