Maître d' & Front-of-House Lead — Reservations & Service

Louka Beverly Hills; Newport Beach (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

As a decisive, results-driven communicator, you will greet guests, manage large parties, resolve issues, and maintain a welcoming environment under pressure. This role combines logistics, customer relations, and team leadership to deliver exceptional dining experiences.

Qualifications

• Adaptive organizational skills and the ability to change plans to meet new circumstances.
• Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers.

Responsibilities

• Make, adjust, and cancel customer reservations
• Greet customers and guide them to their tables
• Answer customer questions regarding food, drinks, and specials
• Resolve customer complaints or disputes
• Manage waitstaff to ensure efficient, excellent service throughout a given seating

Skills

Leadership

Exceptional communication

Crisis management

Job description

As a lead member of our front-of-house service team, you greet customers, make and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. In Addition, the maître d is asolutions–driven hospitality position and must coordinate dining and sequence of service operations, customer relations and employee team flow.Before the restaurant opens to the public, the maitre checks that the dining room is ready for service - i.e. that themise en placehas been completed (e.g. plates, glasses, napkins and table and serving accessories), the dining area is clean, tidy and presentable and the lighting, music and any decorations, such as flowers and candles, are all present and correct.

Communication Summary & Requirement

Decisive and results–oriented with outstanding leadership and crisis management skills.

An engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit. Excels in high-pressure and high-stress environments. Meets and exceeds goals and objectives.

Responsibilities

· Make, adjust, and cancel customer reservations

· Greet customers and guide them to their tables

· Answer customer questions regarding food, drinks, and specials

· Resolve customer complaints or disputes

· Manage waitstaff to ensure efficient and excellent service throughout a given seating

Requirements and Qualifications

· Adaptive organizational skills and the ability to change plans to meet new circumstances

· Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers