MAITRE D

Elephante; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Elephante in Dallas, Texas, is seeking a Maitre d’ who will be responsible for managing guest seating and reservations to enhance service quality. You'll actively engage with guests, manage the reservation book, and ensure the venue maintains high cleanliness and hospitality standards.

Previous hospitality experience and in-venue Maitre d’ training will be essential for this role, which requires effective communication and teamwork in a fast-paced environment. Flexible availability for varying shifts is also necessary.

Qualifications

• Experience in a high‑volume restaurant/nightclub/lounge.
• Ability to stand, lift, and bend for extended periods.
• Requires flexibility with varying shifts including weekends and holidays.

Responsibilities

• Manage seating and reservations for guests.
• Maintain cleanliness of entrance area and venue.
• Participate in daily pre-service meetings.

Skills

Customer service

Reservation management

Cleanliness standards

Team collaboration

Education

Previous hospitality experience

Company in-venue Maitre d’ training

Job description

Description

Job Summary

Responsible for checking in and managing the seating of all guests, both reservations and walk‑ins. Manages reservation book and accepts walk‑in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipates and accommodates all needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations.
• Assists with incoming calls and answering guest questions.
• Strategically plots reservations, and appropriately accommodates walk‑ins to ensure a smooth shift.
• Provides dining room team with initial table set‑up.
• Properly sets‑up front desk area, performs side‑work and other opening/closing procedures as directed by management, including:
• Ensures all appropriate menus are printed and ready for service.
• Ensures that all menu books are organized with current menus.
• Performs opening side‑work as prescribed.
• Performs closing side‑work as prescribed.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre‑service meetings.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Requirements

Education, Experience and Skill Requirements

• Company in‑venue Maitre d’ training.
• Previous hospitality experience.
• Previous Maitre d’ and/or Company Wing experience.
• Experience in a high‑volume restaurant/nightclub/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast‑paced and ever‑changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.