Maison Host - Phipps Plaza

Brobston Group; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Brobston Group in Atlanta boutique seeks a friendly receptionist to greet visitors and connect clients with the right team member. You will respond to inquiries via email and chat, and assist with inbound calls to ensure a seamless client experience.

Ideal candidates have a Bachelor’s in fashion/retail or at least one year in retail or customer service, strong communication, and comfort using Microsoft Office. Multilingual abilities are a plus in serving a diverse clientele.

Qualifications

• Bachelor’s degree in fashion, retail, or related field or 1 year of experience in retail, contact center, or customer service.
• Excellent communication skills and confidence in customer-facing environments.
• Proficiency with Microsoft Office; fluency in multiple languages is a plus.

Responsibilities

• Greet customers promptly, professionally, and engagingly.
• Direct visitors to the appropriate person within the boutique and manage inbound calls.
• Respond to customer inquiries by email and chat, including questions about operating hours and repairs.

Skills

Excellent communication skills

Customer-facing confidence

Multilingual (nice to have)

Education

Bachelor’s degree in fashion/retail or related field

Tools

Microsoft Office

Job description

Summary

Deliver an exceptional client experience at the boutique by welcoming visitors and helping them connect with the appropriate team member. Respond to customer inquiries through email and chat, and support inbound calls.

Responsibilities

• Greet customers promptly, professionally, and engagingly.
• Direct visitors to the appropriate person within the boutique and manage inbound calls.
• Respond to customer inquiries by email and chat, including questions about operating hours and repairs.

Requirements

• Bachelor's degree in fashion, retail, or a related field, or one year of experience in retail, a contact center, or customer service.
• Excellent communication skills and confidence in customer-facing environments.
• Proficiency with Microsoft Office; fluency in multiple languages is a plus.