Maison Host

Brobston Group; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Brobston Group's Boston boutique seeks a welcoming customer service associate to greet clients, connect them with specialists, and respond to inquiries via email, chat, and phone. The role focuses on delivering an exceptional luxury shopping experience.

Ideal candidates have a fashion/retail background, strong communication, and comfortable working in a dynamic, high-end environment. Microsoft Office proficiency is a plus, and multilingual skills are desirable.

Qualifications

• Bachelor's or equivalent experience in fashion, retail, or customer service.
• Strong verbal and written communication abilities.
• Comfort in a fast-paced, client-facing environment.

Responsibilities

• Greet visitors warmly and connect them with the appropriate team member.
• Answer inquiries via email, chat, and phone about store hours, policies, and repairs.
• Direct customers and manage calls to ensure a smooth boutique experience.

Skills

Excellent communication skills

Customer service

Multilingual bonus

Education

Bachelor's degree in fashion/retail or related field

1+ year of experience in retail / contact center / customer service

Tools

Microsoft Office

Job description

Summary

Deliver an exceptional client experience as the welcoming point of contact for a luxury jewelry boutique. Greet visitors, connect them with the appropriate team members, and respond to customer inquiries through email, chat, and phone.

Responsibilities

• Greet customers promptly, professionally, and engagingly.
• Direct visitors to the appropriate boutique team member and manage inbound calls.
• Respond to customer inquiries by email and chat, including questions about store hours and repairs.

Requirements

• Bachelor's degree in fashion, retail, or a related field, or at least one year of experience in retail, a contact center, or customer service.
• Excellent communication skills and comfort in a dynamic, customer-facing environment.
• Proficiency with Microsoft Office; fluency in multiple languages is a plus.