Maison Host - Miami Design District

Van Cleef & Arpels; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Van Cleef & Arpels in Miami is seeking a customer-centric representative to elevate the client experience in our luxury boutique. You will greet clients, guide them to the right team member, and handle multiple inquiries via email and chat.

The role emphasizes polished communication, familiarity with retail operations, and the ability to assist in a fast-paced, high-end environment with a strong focus on service excellence.

Qualifications

• Bachelor's degree in Fashion, Retail, or related field or 1 year in retail or customer service.
• Excellent communication skills are essential.
• Microsoft Office proficiency is required.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique and manage inbound calls.
• Provide written responses to customer inquiries via Email and Chat about hours and repair process.

Skills

Excellent communication

Customer service experience

Multilingual (bonus)

Education

Bachelor's degree in Fashion/Retail or related

Tools

Microsoft Office

Job description

Are you a good match?

Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor's degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.

What are we expecting from you?

Reporting to the Sales Manager, you will be responsible for delivering exceptional client experience.

In This Role, You Will

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and managing inbound calls
• Provide written responses to customers' inquiries via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process

More than a role ... we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The Recruitment Process

The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.