Maison Host, Boston

Richemont Iberia SL; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Van Cleef and Arpels boutique in the United States seeks a client-focused advisor to deliver exceptional service. You will warmly greet customers, direct them to the right specialist, and handle inbound calls with poise.

Proficiency in Microsoft Office is required, and multilingual abilities are a plus. Applicants must have valid USA work authorization; salary is negotiable based on experience and skills.

Qualifications

• Bachelor's degree in Fashion, Retail, or related field or 1 year of customer service experience.
• Excellent communication skills in a dynamic, customer-facing environment.
• Proficiency with Microsoft Office; multilingual abilities are a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate boutique staff and manage inbound calls.
• Provide written responses to customer inquiries via Email and Chat, including hours and repair questions.

Skills

Excellent communication

Multilingual

Microsoft Office

Education

Bachelor's degree in Fashion/Retail/related field

Tools

Microsoft Office

Job description

Are you a good match?

Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor's degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for delivering exceptional client experience.

In this role, you will:

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and managing inbound calls
• Provide written responses to customers' inquires via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

Salary: $25-27/hr