Maison Host-Atlanta (Phipps Plaza)

Richemont Iberia SL; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Van Cleef and Arpels in Atlanta seeks a client-focused ambassador to deliver exceptional service in a luxury retail environment. A Bachelor’s degree in Fashion, Retail, or related field, or equivalent experience in retail or customer service, is preferred.

You will greet customers, direct visitors, and respond to inquiries via Email and Chat, supporting hours, repair queries, and general staff-assisted service.

Qualifications

• Bachelor’s degree or 1+ year in retail, contact centre or customer service is expected.
• Proficiency with Microsoft Office is required.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique and manage inbound calls.
• Provide written responses to inquiries via Email and Chat on hours and repair processes.

Skills

Communication skills

Multilingual abilities

Education

Bachelor’s degree in Fashion, Retail, or related field

Tools

Microsoft Office

Job description

Are you a good match?

Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor’s degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact centre, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for delivering exceptional client experience.

In this role, you will:

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and managing inbound calls
• Provide written responses to customers’ inquiries via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know‑how as well as trainings about our creations.

The recruitment process:

Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.