Maison Host - Miami Design District

Richemont Iberia SL; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Van Cleef & Arpels in the United States (Miami) is seeking a client-focused associate to deliver exceptional service in a luxury boutique. You will greet customers, guide visitors to the right person, and manage inbound calls with professional poise.

The role emphasizes strong communication, proficiency with Microsoft Office, and a willingness to learn our repair process. A Bachelor's degree in Fashion/Retail or related field, or 1 year in retail or customer service, is preferred.

Qualifications

• Bachelor's degree in Fashion, Retail, or a related field or a year of experience in retail, contact center, or customer service.
• Excellent communication skills are required.
• Proficiency with Microsoft Office is a must.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and manage inbound calls
• Provide written responses to customers' inquiries via Email and Chat, addressing topics like hours and the repair process

Skills

Customer service

Microsoft Office

Multilingual

Education

Bachelor's degree in Fashion/Retail or related field

Job description

Are you a good match?

Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor's degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.

What are we expecting from you?

Reporting to the Sales Manager, you will be responsible for delivering exceptional client experience.

In this role, you will:

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and managing inbound calls
• Provide written responses to customers' inquires via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process:

Applicants must have valid work authorization for employment in the USA.

Richemont offers a generous compensation and benefits package for eligible employees.