Maison Host, Houston

Richemont Iberia SL; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous compensation & benefits

Job summary

Van Cleef and Arpels in Houston is seeking a client-facing associate for our luxury boutique to deliver exceptional service to walk-in clients and collaborate with the team for a seamless experience.

Requirements include a Bachelor’s in Fashion or Retail or 1 year in retail/customer service, proficiency with Microsoft Office, and strong communication. Multilingual abilities are a plus; salary will be negotiated. Generous benefits are offered.

Qualifications

• Bachelor’s degree in Fashion, Retail, or related field, or 1 year experience in retail, contact center, or customer service environment.
• Proficiency with Microsoft Office is required.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique, and manage inbound calls.
• Provide written responses to customer inquiries via Email and Chat, addressing hours of operation and repair process.

Skills

Customer service

Multilingual abilities

Communication skills

Education

Bachelor's degree in Fashion/Retail

Tools

Microsoft Office

Job description

Are you a good match?

Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor’s degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for delivering exceptional client experience.

In this role, you will:

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and managing inbound calls
• Provide written responses to customers’ inquires via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process:

If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.