Maison Host, Boston

US04 Richemont North America, Inc.; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Van Cleef & Arpels in the United States seeks a client-facing specialist to deliver exceptional service in a luxury boutique setting. Reporting to the Boutique Director, you will greet customers, direct visitors, and manage inbound calls with professionalism.

The ideal candidate has a bachelor’s in Fashion, Retail, or a related field (or relevant experience), strong MS Office skills, and excellent communication.

Qualifications

• Bachelor’s degree in Fashion, Retail, or related field, or 1 year in retail/CS.
• Proficiency with Microsoft Office required; multilingual abilities a plus.
• Experience in luxury fashion or customer-facing roles preferred.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique, and manage inbound calls.
• Provide written responses to customers’ inquiries via Email and Chat, addressing hours and repair process.

Skills

Customer service

Microsoft Office

Multilingual

Education

Bachelor's degree in Fashion, Retail, or related field

Tools

Microsoft Office

Job description

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match? Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor’s degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.

What are we expecting from you? Reporting to the Boutique Director, you will be responsible for delivering exceptional client experience. In this role, you will:

• Greet customers in a timely, professional, and engaging manner
• Direct visitors to the appropriate person within the boutique, and managing inbound calls
• Provide written responses to customers’ inquires via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process

More than a role…we recruit for a career! By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

• Richemont offers a generous compensation and benefits package for eligible employees.
• Salary: $25-27/hr
• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.

We encourage our people to be curious, drive their own career, and dream big.