Maintenance Work Order Pro with Remote Fridays

Henderson Properties; Charlotte, Northern (NC, KY); Híbrido; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO 80 hours first year

Retirement plan match 3%

8 paid holidays

Insurance after 90 days

Flexible working schedules

Work from home Fridays

Real estate discounts

Descripción de la vacante

Henderson Properties seeks an organized Maintenance Support Specialist to be the hub for service requests, assign work orders, and prepare cost estimates. You will communicate with residents, coordinate internal technicians or vendors, and ensure timely completion of tasks.

Ideal candidates bring 2+ years in coordination or admin roles within property management or home services, strong communication, and attention to detail.

Formación

• Experience in residential property management, facilities maintenance, or home services.
• 2+ years in coordination, dispatch, customer service, or administrative role.
• Experience with Property Meld or similar maintenance management software.
• Familiarity with the greater Charlotte area and local vendors or contractors.
• Clear, professional written and verbal communication skills.
• Attention to detail and a commitment to accurate record-keeping.
• Experience ordering appliances or materials and working with vendors.
• Basic knowledge of maintenance trades and terminology.

Responsabilidades

• Respond to a high volume of phone calls and emails, providing prompt and professional assistance
• Manage maintenance inquiries, resolve account issues, and ensure timely follow-up
• Prepare cost estimates for routine and small-scale repairs that fall outside large projects, covering labor, materials and vendor quotes, and send them for approval
• Maintain accurate records and process transactions using company systems
• Build and maintain strong relationships with residents to promote satisfaction and retention
• Participate in team meetings, projects, and process improvement initiatives
• Maintain and update procedural documentation and workflows
• Assist with departmental and cross-functional projects as needed

Conocimientos

Residential property management

Facilities maintenance

Coordination

Dispatch

Customer service

Administrative tasks

Herramientas

Property Meld

Descripción del empleo

Henderson Properties seeks an organized Maintenance Support Specialist to be the hub for service requests, assign work orders, and prepare cost estimates. You will communicate with residents, coordinate internal technicians or vendors, and ensure timely completion of tasks.

Ideal candidates bring 2+ years in coordination or admin roles within property management or home services, strong communication, and attention to detail.