Maintenance Work Order Coordinator

Henderson Properties, Inc; Charlotte (NC); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO 80 hours

Retirement match 3%

8 Paid Holidays

Insurance after 90 days

Remote Fridays

Discounts on services

Job summary

Henderson Properties is seeking a qualified Maintenance Support Specialist to act as the central point of contact for incoming service requests, review work orders, and coordinate with technicians and vendors to ensure on-time completion.

You will prepare cost estimates, manage materials and ordering, and provide timely updates to residents and internal teams while maintaining accurate records and documentation.

Qualifications

• 2+ years of experience in a coordination, dispatch, customer service, or administrative role.
• Experience with Property Meld or similar maintenance management software.
• Familiarity with the greater Charlotte area and local vendors or contractors.
• Clear, professional written and verbal communication skills.
• Attention to detail and a commitment to accurate record-keeping.
• Experience ordering appliances or materials and working with vendors.
• Basic knowledge of maintenance trades and terminology.

Responsibilities

• Respond to a high volume of phone calls and emails, providing prompt and professional assistance.
• Manage maintenance inquiries, resolve account issues, and ensure timely follow-up.
• Prepare cost estimates for routine and small-scale repairs that fall outside large projects, covering labor, materials and vendor quotes, and send them for approval.
• Maintain accurate records and process transactions using company systems.
• Build and maintain strong relationships with residents to promote satisfaction and retention.
• Participate in team meetings, projects, and process improvement initiatives.
• Maintain and update procedural documentation and workflows.
• Assist with departmental and cross-functional projects as needed.

Job description

Description

Benefits of working with Henderson Properties!

• You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary.
• We match up to 3% if you enroll in our Retirement Plan.
• We observe 8 Paid Holidays throughout the year.
• Insurance options to Full Time Employees after 90 days of employment.
• Flexible Working Schedules and option to work from home on Fridays.
• Discounts on real estate sales and maintenance work.

About the Role

We're looking for an organized, customer-focused Maintenance Support Specialist to keep our maintenance operations running smoothly. You'll be the central point of contact for incoming service requests, making sure each work order is reviewed, assigned to the right internal technician or vendor, and completed on time. You'll also prepare cost estimates for smaller jobs, keep customers and internal teams informed, handle material and appliance ordering, and provide administrative support. This role suits someone who enjoys juggling multiple priorities, solving problems, and delivering great service.

What You'll Do

• Respond to a high volume of phone calls and emails, providing prompt and professional assistance
• Manage maintenance inquiries, resolve account issues, and ensure timely follow-up
• Prepare cost estimates for routine and small-scale repairs that fall outside large projects, covering labor, materials and vendor quotes, and send them for approval
• Maintain accurate records and process transactions using company systems
• Build and maintain strong relationships with residents to promote satisfaction and retention
• Participate in team meetings, projects, and process improvement initiatives
• Maintain and update procedural documentation and workflows
• Assist with departmental and cross-functional projects as needed

What We’re Looking For

• Experience in residential property management, facilities maintenance, or home services.
• 2+ years of experience in a coordination, dispatch, customer service, or administrative role.
• Experience with Property Meld or similar maintenance management software.
• Familiarity with the greater Charlotte area and local vendors or contractors.
• Clear, professional written and verbal communication skills.
• Attention to detail and a commitment to accurate record-keeping.
• Experience ordering appliances or materials and working with vendors.
• Basic knowledge of maintenance trades and terminology.

What Sets You Apart

• A strong sense of urgency and accountability
• The ability to remain dependable under pressure
• A proactive, solutions-oriented mindset
• Commitment to delivering outstanding customer experiences
• A collaborative approach and respect for diverse perspectives

Why Join Henderson Properties?

At Henderson Properties, we are committed to fostering a supportive, respectful, and values-driven workplace. We empower our team members to grow, contribute, and make a meaningful impact on the communities we serve.

If you’re ready to bring your customer service expertise to a dynamic team, we’d love to hear from you.

Requirements

Company Core Values

• We work hard. We work smart.
• We believe together we are stronger.
• We choose a positive attitude.
• We have fun.
• We challenge the status quo.

Position Core Competencies

• Action Oriented
• Approachability
• Composure
• Customer Focused
• Integrity and Trust
• Time Management