Maintenance Technician II

Hilton Grand Vacations; Ridgedale (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care options

Travel discounts

401(k) with company match

Tuition reimbursement

Employee stock purchase program

Job summary

Hilton Grand Vacations is seeking a facilities maintenance professional at The Wilderness Club at Big Cedar in Ridgedale, Missouri. This role involves maintaining the property, ensuring excellent guest relations, and performing various repairs and maintenance tasks to uphold the resort's quality.

The ideal candidate should possess strong communication skills and have at least 2 years of experience in facilities maintenance. Benefits include health care options, paid vacation, and growth opportunities.

Qualifications

• Minimum of 2 years’ experience in facilities maintenance.
• Valid Driver's License.
• Able to climb stairs and work on ladders up to 40 feet.

Responsibilities

• Maintain guestrooms and public spaces.
• Interact with guests for problem resolution.
• Implement planned scheduled preventative maintenance.
• Accurate documentation in English is necessary.

Skills

Effective communication skills

Facilities maintenance skills

Troubleshooting skills

Physical capability to lift heavy items

Education

High School Diploma or equivalent

Job description

The Wilderness Club at Big Cedar is excited to offer the opportunity to join the elite team of Hilton Grand Vacations. This resort is one of a kind and host to 445 units from Presidential lodge suites, to cozy comfortable cabins on the amazing Table Rock Lake. We are building a team centered on excellence and providing exceptional vacations for our guests and owners. Our resort offers numerous opportunities for growth and development within every facet of the hospitality industry. This resort is the perfect place to come join a group of professionals who care not just about their product and service but each other. We look forward to having you on the winning team.

What will I be doing?

You would maintain the guestrooms, public spaces, and back of the house areas. Your primary focus would be on guest relations and problem resolution, ensuring an attractive and well‑maintained property. You would work well with customers and staff members and perform tasks to the highest standards.

• Painting, stucco, texturing, drywall, staining, knockdown and popcorn ceilings.
• Interacts with guest for problem resolution. Basic appliance troubleshooting and repair Basic air‑conditioning controls Intermediate skills in drywall, painting/staining and wall vinyl repairs.
• Troubleshoot plumbing fixtures including drain cleaning. Change Filters.
• Maintain all guestroom and public space equipment. Replace Caulk, Tile/Grout. Door repair to include locking mechanisms and hinges. Inspects rooms for pest intrusion. Inspects and replaces cosmetic appliance components.
• Replace light bulbs and ballasts. Repair closet/drapery tracks, replacement of furniture. Stain furniture and repair knicks and gouges. Replace remote control batteries. Unclog toilets and sinks. Touch‑up paint. Glue peeling wallpaper.
• Implement planned scheduled preventative maintenance. Replaces faulty plumbing components. Maintain accurate functioning of all equipment and tools.
• Establishes a clear line of communication with the engineering leadership. Assist other maintenance staff on special projects. Responding to all guest requests to ensure client happiness; willing to "pitch-in" and help co‑workers with their job duties and be an outstanding teammate.
• Accurate documentation in English is necessary for maintaining logs and inspection sheets.
• Ensures that every interaction with an owner/guest/team member is positive and memorable.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Effective verbal and written communication skills with the ability to communicate well with guests in English.
• High School Diploma or equivalent experience.
• Valid Driver's License.
• Minimum of 2 years’ experience in facilities maintenance.
• Able to climb stairs and work on ladders up to 40 feet. Can push/pull up to 100 lbs., lift/carry up to 50 lbs., and grasp, stoop, and reach overhead.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3-5 years or more of related experience.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision.
• Recognition Programs and Rewards.
• Travel Discounts Program.
• Outstanding Paid Vacation Program and Paid Sick Days.
• Employee Assistance Program that supports your physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee Stock purchase program.
• Numerous learning and advancement opportunities.
• And more!

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.