Maintenance Technician (1456)

Ripple Fiber; Edgewood Terrace (NC); On-site; USD 44,083 - 52,348; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is looking for a Maintenance Technician to manage the maintenance and repair of outside plant fiber optic infrastructure. This role requires advanced troubleshooting abilities and effective use of tools like OTDR and fusion splicers.

The ideal candidate should have 1–2 years of technical fieldwork experience, knowledge of fiber networks, and familiarity with WiFi optimization tools. A supportive work environment and competitive benefits are provided to all employees.

Qualifications

• 1–2 years of experience in technical fieldwork (OSP/ISP or similar).
• Basic knowledge of optical fiber networks or WiFi.
• Familiarity with tools like OTDR, fusion splicers, or eagerness to learn.

Responsibilities

• Maintain and fix OSP fiber optic systems (aerial, underground).
• Locate and repair fiber faults using OTDR and power meters.
• Perform routine inspections and preventive maintenance.

Skills

Technical fieldwork experience

Basic knowledge of fiber networks

Familiarity with OTDR and fusion splicers

Curiosity about TCP/IP and related tools

Education

Certifications preferred (e.g., CFOT)

Tools

OTDR

fusion splicers

WiFi analyzers

Job description

Job Details

Location: Pinehurst Office - West End, NC 27376
Salary Range: $32.00 - $38.00
Position: Maintenance Technician | Ripple Fiber

About the role

This role involves advanced troubleshooting of optical fiber networks, including FTTH XGS-PON systems, as well as WiFi optimization. You will be responsible for maintaining and repairing outside plant fiber optic infrastructure, spanning from Customer Premises Equipment (CPE) to Optical Line Terminals (OLT). Your work will be critical in delivering fast, reliable internet service to our customers.

Responsibilities

• Dive into maintaining and fixing OSP fiber optic systems (aerial, underground, handholes, splice enclosures)
• Locate and repair fiber faults using OTDR, power meters, and visual fault locators
• Perform routine inspections and preventive maintenance to keep the network running smoothly
• Splice, terminate, and test fiber optic cables
• Keep detailed records of work (splicing diagrams, OTDR traces, maintenance logs)
• Audit fiber routes and update GIS/plant documentation
• Diagnose and fix issues across XGS-PON networks (from CPE to OLT) through hands‑on training
• Monitor bandwidth, spot congestion, and tackle signal issues to keep connections blazing fast
• Configure, replace, or reprovision ONT’s
• Troubleshoot WiFi issues (coverage, interference, device limits) using WiFi analyzers, iPerf, and Ookla
• Optimize routers, channels, and settings (2.4GHz, 5GHz, WiFi 6) to boost performance
• Solve customer speed complaints by testing throughput and finding bottlenecks (CPE, wiring, or OLT)
• Educate customers on WiFi best practices to enhance their internet experience

Qualifications

• 1–2 years of experience in technical fieldwork (OSP/ISP or similar)
• Basic knowledge of fiber networks or WiFi
• Familiarity with tools like OTDR, fusion splicers, or bandwidth testers (or eagerness to learn them)
• Curiosity about TCP/IP, IP addressing, and tools like NetSpot, iPerf, or Ookla
• Certifications (preferred but not required)
  • FOA Certified Fiber Optic Technician (CFOT) or similar
  • OSHA or safety certifications for OSP work

Benefits

Competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

EEO Statement

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.