Maintenance Technician (667)

Ripple Fiber; Fort Myers (FL); On-site; USD 44,083 - 52,348; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is seeking a Maintenance Technician to handle advanced troubleshooting of optical fiber networks. This includes maintaining and repairing fiber optic infrastructure to ensure reliable internet service. You will dive into fixing OSP systems and optimizing WiFi performance.

The role requires 1-2 years of technical fieldwork experience, with opportunities for learning about fiber networks and tools like OTDR and WiFi analyzers. Join a fast-paced, innovative environment with competitive pay and comprehensive health benefits.

Qualifications

• 1-2 years of experience in any technical fieldwork (OSP/ISP or similar).
• Familiarity with tools like OTDR, fusion splicers, or bandwidth testers.
• Certifications preferred: FOA Certified Fiber Optic Technician (CFOT) or similar.

Responsibilities

• Maintain OSP fiber optic systems with expert guidance.
• Locate and repair fiber faults using specialized tools.
• Perform routine inspections and preventive maintenance.

Skills

Technical fieldwork experience (OSP/ISP)

Basic knowledge of fiber networks

Curiosity about TCP/IP

Education

Certifications in fiber optics or safety

Tools

OTDR

Fusion splicer

WiFi analyzers

Job description

Job Location: Fort Myers Office - Fort Myers, FL 33916

Salary Range: $32.00 - $38.00 Hourly

Maintenance Technician | Ripple Fiber

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

This role involves advanced troubleshooting of optical fiber networks, including FTTH XGS-PON systems, as well as WiFi optimization. You will be responsible for maintaining and repairing outside plant fiber optic infrastructure, spanning from Customer Premises Equipment (CPE) to Optical Line Terminals (OLT). Your work will be critical in delivering fast, reliable internet service to our customers.

Responsibilities

• Dive into maintaining and fixing OSP fiber optic systems (aerial, underground, handholes, splice enclosures) with expert guidance.
• Learn to locate and repair fiber faults using tools like OTDR, power meters, and visual fault locators.
• Perform routine inspections and preventive maintenance to keep our network running smoothly.
• Splice, terminate, and test fiber optic cables.
• Keep detailed records of work (splicing diagrams, OTDR traces, maintenance logs) to stay organized.
• Audit fiber routes and update GIS/plant documentation to keep our systems up to date.
• Diagnosing and fixing issues across XGS-PON networks (from CPE to OLT) through hands‑on training.
• Monitor bandwidth, spot congestion, and tackle signal issues to keep connections blazing fast.
• Configure, replace, or reprovision ONT’s.
• Troubleshoot WiFi issues (coverage, interference, device limits) using tools like WiFi analyzers, iPerf, and Ookla.
• Learn to optimize routers, channels, and settings (2.4GHz, 5GHz, WiFi 6) to boost performance.
• Solve customer speed complaints by testing throughput and finding bottlenecks (CPE, wiring, or OLT).
• Educate customers on WiFi best practices to make their internet experience awesome.

Qualifications

• 1-2 years of experience in any technical fieldwork (OSP/ISP or similar).
• Basic knowledge of fiber networks or WiFi.
• Familiarity with tools like OTDR, fusion splicers, or bandwidth testers (or eagerness to learn them).
• Curiosity about TCP/IP, IP addressing, and tools like NetSpot, iPerf, or Ookla.
• Certifications (preferred but not required): FOA Certified Fiber Optic Technician (CFOT) or similar; OSHA or safety certifications for OSP work.

Benefits

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Equal Opportunity Employer

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.