Maintenance Supervisor: Lead Network & Field Techs

Spectrum; West Park (NY); On-site; USD 73,000 - 117,000; Full time

Job summary

Spectrum is seeking a Maintenance Supervisor to lead a team of Technicians responsible for maintaining the optical and coax distribution network. You will supervise, mentor and coordinate maintenance activities to ensure network integrity, reliability and customer satisfaction across our footprint.

The role requires 4+ years in maintenance or construction of telecom networks, 1+ year in supervision, an Associate’s degree in electronics or related field, and relevant certifications (NCTI, SCTE).

Qualifications

• Associate degree in electronics or related field required.
• 4+ years in maintenance of optical and coax networks or equivalent.
• 1+ years supervisory experience in a technical environment or equivalent work experience preferred.

Responsibilities

• Supervise and mentor maintenance technicians to achieve customer satisfaction, technical quality and productivity goals.
• Coordinate demand and preventative maintenance activities to optimize network integrity and reliability.
• Observe and mentor your team on safety, quality, productivity and individual growth.
• Ensure timely and effective resolution of escalated line problems in compliance with company procedures.
• Facilitate cross-department collaboration and communication for seamless operations and project completion.
• Plan and execute small projects including FCC testing, plant relocations, preventative maintenance programs, and emergency restoration.
• Maintain accurate records, manage company-issued tools and equipment, and operate company vehicles responsibly.

Skills

Supervisory

Communication

Documentation

Organizational skills

RF/Optical test equipment

Network devices knowledge

HFC distribution

IP networks

Manual & powered tools

Safety awareness

Driving

Education

Associate’s degree in electronics or related field

Industry certifications (NCTI, SCTE, BCT/E)

Tools

RF test equipment

Optical test equipment

Job description

Spectrum is seeking a Maintenance Supervisor to lead a team of Technicians responsible for maintaining the optical and coax distribution network. You will supervise, mentor and coordinate maintenance activities to ensure network integrity, reliability and customer satisfaction across our footprint.

The role requires 4+ years in maintenance or construction of telecom networks, 1+ year in supervision, an Associate’s degree in electronics or related field, and relevant certifications (NCTI, SCTE).