Field Services Supervisor: Lead Install & Service Quality

Spectrum; West Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Spectrum is seeking a Field Services Supervisor to oversee fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards, with a Sunday-Wednesday 8a-7p shift. You’ll drive customer satisfaction through quality craftsmanship and strong team performance.

The role requires 5+ years of field technician experience, supervisory experience, and expertise in cabling, routers, switches, and wireless access points in commercial

Qualifications

• Associate degree in electronics or related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.

Responsibilities

• Guide field teams to deliver installations meeting Spectrum quality and safety standards.
• Conduct quality checks and safety observations, providing feedback for competency and safe practices.
• Resolve escalated customer issues and prevent future concerns through operational excellence.
• Mentor employees with ongoing communication and practical evaluations.
• Coordinate team training to reinforce technical quality assurance and ensure readiness for tasks.
• Facilitate cross-department collaboration and maintain accurate records and adherence to procedures.

Skills

Communication

TCP/IP knowledge

Network design

Test equipment

Driver's license

Education

Associate degree in electronics or related field

Certifications: NCTI SCTE BCT/E

Tools

Routers

Switches

Access points

Cable testing tools

Job description

Spectrum is seeking a Field Services Supervisor to oversee fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards, with a Sunday-Wednesday 8a-7p shift. You’ll drive customer satisfaction through quality craftsmanship and strong team performance.

The role requires 5+ years of field technician experience, supervisory experience, and expertise in cabling, routers, switches, and wireless access points in commercial