Field Services Supervisor: Lead Install & Troubleshoot

Spectrum; Crockett (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Spectrum is seeking a Field Services Supervisor to lead field teams in installation and troubleshooting, ensuring quality workmanship and adherence to safety standards across indoor and outdoor environments. The role requires 5+ years as a field technician with supervisory experience, strong TCP/IP and network design knowledge, and the ability to mentor staff while coordinating cross‑departmental efforts.

Travel, overtime, and weekend work may be required to meet customer commitments and service

Qualifications

• Associate degree in electronics, related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E
• 5+ years of field technician work experience
• Supervisory experience in a technical environment or equivalent

Responsibilities

• Guide field teams to deliver installation and troubleshooting that meet Spectrum’s quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering growth
• Coordinate team training and reinforce technical quality assurance

Skills

TCP/IP knowledge

Network design

Communication

Test equipment

Handheld devices

PC & MS Office

Network devices

Education

Associate degree in electronics

NCTI certification

SCTE certification

BCT/E certification

Tools

Test equipment

Handheld devices

PC & MS Office

Network analyzers

Job description

Spectrum is seeking a Field Services Supervisor to lead field teams in installation and troubleshooting, ensuring quality workmanship and adherence to safety standards across indoor and outdoor environments. The role requires 5+ years as a field technician with supervisory experience, strong TCP/IP and network design knowledge, and the ability to mentor staff while coordinating cross‑departmental efforts.

Travel, overtime, and weekend work may be required to meet customer commitments and service