Maintenance Service Coordinator – Customer Care Lead

smcinternalcareers; Silver Spring (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

smcinternalcareers in Silver Spring, MD is seeking a Service Coordinator to be the first point of contact for residents needing maintenance. You will stay highly organized, multi-task in a fast-paced environment, and deliver exceptional customer service.

You will coordinate requests, manage work orders, liaise with vendors, document technician hours, and contribute to a positive team culture while supporting community engagement.

Qualifications

• Excellent customer service and communication skills.
• Ability to keep neat, accurate records.
• Capable of following directions and multi-tasking.
• Proficient with Microsoft Office suite.

Responsibilities

• Coordinate incoming service requests from residents.
• Manage work order process for maintenance and emergencies.
• Communicate with vendors on scheduled work.
• Document technician work hours for QA standards.
• Support team and foster positive relationships.

Skills

Customer service

Written & Verbal communication

Record keeping

Follow directions

Microsoft Office

Education

High school diploma or GED

Clerical/data entry experience (1 year)

Yardi software experience

Tools

Yardi

Job description

smcinternalcareers in Silver Spring, MD is seeking a Service Coordinator to be the first point of contact for residents needing maintenance. You will stay highly organized, multi-task in a fast-paced environment, and deliver exceptional customer service.

You will coordinate requests, manage work orders, liaise with vendors, document technician hours, and contribute to a positive team culture while supporting community engagement.