Service Coordinator

smcinternalcareers; Silver Spring (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

smcinternalcareers in Silver Spring, MD is seeking a Service Coordinator to be the first point of contact for residents needing maintenance. You will stay highly organized, multi-task in a fast-paced environment, and deliver exceptional customer service.

You will coordinate requests, manage work orders, liaise with vendors, document technician hours, and contribute to a positive team culture while supporting community engagement.

Qualifications

• Excellent customer service and communication skills.
• Ability to keep neat, accurate records.
• Capable of following directions and multi-tasking.
• Proficient with Microsoft Office suite.

Responsibilities

• Coordinate incoming service requests from residents.
• Manage work order process for maintenance and emergencies.
• Communicate with vendors on scheduled work.
• Document technician work hours for QA standards.
• Support team and foster positive relationships.

Skills

Customer service

Written & Verbal communication

Record keeping

Follow directions

Microsoft Office

Education

High school diploma or GED

Clerical/data entry experience (1 year)

Yardi software experience

Tools

Yardi

Job description

Monday to Friday 8:30am - 5:00pm

WHAT WE ARE LOOKING FOR:

Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.

WHAT WE EXPECT FROM YOU:

• Coordinate incoming service requests
• Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
• Communicate with vendors regarding scheduled work
• Ensure Service Technician work hours are documented per internal quality control standards
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology including Microsoft Office

• High school diploma or GED
• One year of experience in clerical/data entry and office environment
• Experience with Yardi software products a plus