Service Coordinator

smcexternalcareers; Silver Spring (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

smcexternalcareers in Silver Spring, MD is seeking a Service Coordinator to be the first contact for residents needing maintenance in their homes. You will manage incoming service requests and coordinate work orders.

The role requires superb customer service, strong written and verbal communication, and accuracy in record keeping. Proficiency with Microsoft Office and familiarity with Yardi software are a plus. This is a full-time, on-site position.

Qualifications

• High school diploma or GED is required.
• 1 year of clerical/data entry experience in an office.
• Experience with Yardi software is a plus.

Responsibilities

• Coordinate incoming service requests.
• Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies.
• Communicate with vendors regarding scheduled work.
• Ensure Service Technician work hours are documented per internal quality control standards.
• Encourage and build positive relationships with team members, customers, and vendors.
• Provide high levels of service to all customers and team members.
• Demonstrate behaviors that cultivate a positive work culture.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor.

Skills

Customer service

Written and verbal communication

Record keeping

Ability to follow directions

Microsoft Office

Education

High school diploma or GED

Tools

Yardi software

Microsoft Office

Job description

Monday to Friday 8:30am - 5:00pm

WHAT WE ARE LOOKING FOR:

Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.

WHAT WE EXPECT FROM YOU:

• Coordinate incoming service requests
• Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
• Communicate with vendors regarding scheduled work
• Ensure Service Technician work hours are documented per internal quality control standards
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology including Microsoft Office

• High school diploma or GED
• One year of experience in clerical/data entry and office environment
• Experience with Yardi software products a plus