Maintenance Service Associate - CMS ($22.07)

Irvine Company; Irvine (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Matching 401(k)

Health benefits

Job summary

The Irvine Company, a private real estate investment company, seeks a Maintenance Service Associate to support Maintenance within the Customer Resource Center and assist residents with maintenance requests.

Ideal candidates have 1–2 years of customer service experience, strong communication and organizational skills, and the ability to work evenings, weekends, and holidays. This full-time role offers competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED from an accredited institution.
• 1–2 years of customer service experience.

Responsibilities

• Handle incoming maintenance requests by phone and fulfill reasonable requests.
• Enter all activity into databases (Salesforce & Corrigo) accurately and promptly.
• Maintain integrity and professionalism when dealing with residents and contacts.
• Work in a team to exceed customer expectations and goals.
• Provide courteous, accurate information to residents per service standards.
• Uphold ICAC Core Values.
• Performs additional duties as assigned.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Self-starter

Teamwork

Education

High School diploma or GED

Tools

Salesforce

Corrigo

Job description

Maintenance Service Associate - CMS ($22.07)

Position Summary

The Maintenance Service Associate is responsible for supporting the Maintenance functions of the Customer Resource Center. The MS Associate serves our current residents by efficiently handling their maintenance requests.

Job Duties

• Handles incoming maintenance requests by phone and fills all reasonable requests and requirements.
• Inputs all activity into company provided databases (Salesforce & Corrigo) in a timely and accurate manner.
• Displays a high level of integrity and professionalism at all times in dealing with residents employees and outside contacts.
• Works in a team environment to exceed customer expectations and goals.
• Provides accurate information to residents in a courteous manner. Maintains company’s customer service standards.
• Embodies ICAC Core Values.
• Performs additional duties as assigned.

Minimum Qualifications / Other Expectations

Education

• High School diploma from an accredited institution.
• General education degree.

Experience

• 1 - 2 years of customer service experience.

Knowledge Skills and Abilities

• Exceptional verbal and written communication skills.
• Strong organizational skills and extremely detail-oriented.
• Self-starter ability to work independently.
• Ability to work evenings weekends and holidays
• Direction is provided for assignments in terms of desired outcomes (goals) timing and budget. Work is reviewed/measured in terms of meeting organizational objectives

Compensation

• Base Pay Start Rate: $22.07
• The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.

About Us

Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing jobs retail centers schools parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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