Assistant Service Manager ($31.48)

Irvine Company Chicago; Irvine (CA); On-site; USD 56,000 - 75,000; Full time

Job summary

Irvine Company Apartment Communities is seeking an Assistant Service Manager in Irvine, CA to coordinate teams, perform hands-on maintenance, and uphold safety and property standards.

You will supervise maintenance staff, manage service requests, and ensure reliable operations across communities. EPA 608 certification is required; a High School diploma or GED is expected; strong English communication is essential.

Qualifications

• EPA 608 (Core and Type II) certification required.
• English communication skills; multilingual a plus.
• High school diploma or GED or equivalent experience.
• 2–5 years of maintenance or service management experience.

Responsibilities

• Coordinate team and contractor activities and perform hands-on maintenance.
• Maintain common areas and grounds to company standards and identify hazards.
• Provide excellent customer service by addressing questions promptly.
• Oversee service requests, vacant apartment maintenance, and repairs.
• Train and mentor maintenance staff.
• Keep accurate records of work performed.
• Maintain an organized maintenance shop and manage parts and supplies.

Skills

Customer service

Leadership

Maintenance

Education

High School Diploma or GED

Tools

EPA 608

Job description

Position Summary

The Assistant Service Manager coordinates team and contractor activities, and performs hands‑on maintenance to ensure a safe, well‑maintained community.

Key Responsibilities

• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Oversees team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs.
• Provides hands‑on training, mentorship, and field guidance to maintenance associates.
• Maintains accurate records of work performed utilizing the appropriate operating platform.
• Maintains a well‑organized maintenance shop and oversees the timely ordering of parts and supplies to support efficient operations.

Additional Skills

• Expertise in plumbing, electrical, Heating, Ventilation, and Air Conditioning (HVAC), appliance repair and apartment turnover preferred.

Preferred Education

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years Of Relevant Work Experience

• 2 - 5 years

Additional Requirements

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
• After hours on‑call support as needed
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details

Communities of Responsibility: The Park - Park - I
Unit Count: 762

Compensation

Base Pay Start Rate: $31.48

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.