Assistant Service Manager ($31.48)

Irvine Company; Irvine, Northern (CA, KY); Hybrid; USD 37,000 - 50,000; Full time

Job summary

Irvine Company Apartment Communities seeks an Assistant Service Manager to coordinate team and contractor activities and perform hands-on maintenance across our California communities. You will ensure common areas meet standards, address hazards, and deliver excellent resident service.

Responsibilities include supervising service requests, maintenance of vacant units, and training staff, with focus on safety, records, and efficient operations.

Qualifications

• High School Diploma or GED or equivalent experience.

Responsibilities

• Coordinate team and contractor activities and perform hands-on maintenance.
• Maintain community common areas to company standards and identify hazards.
• Provide excellent customer service by anticipating residents' needs.
• Oversee service requests, vacant apartments, and general repairs.
• Offer hands-on training and mentorship to maintenance staff.
• Keep accurate maintenance records with the operating platform.
• Maintain organized shop and manage parts procurement.

Skills

HVAC

Plumbing

Electrical

Appliance repair

Apartment turnover

Education

High School Diploma or GED

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Assistant Service Manager coordinates team and contractor activities, and performs hands-on maintenance to ensure a safe, well-maintained community.

• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Oversees team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs.
• Provides hands‑on training, mentorship, and field guidance to maintenance associates.
• Maintains accurate records of work performed utilizing the appropriate operating platform.
• Maintains a well‑organized maintenance shop and oversees the timely ordering of parts and supplies to support efficient operations.

Additional Skills:

• Expertise in plumbing, electrical, Heating, Ventilation, and Air Conditioning (HVAC), appliance repair and apartment turnover preferred.

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
• After hours on-call support as needed
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details:

Communities of Responsibility: The Park - Park - I
Unit Count: 762

Compensation:

Base Pay Start Rate:$31.48

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.