Community Relations Representative ($21.92)

Irvine Company; Irvine (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Irvine Company is seeking a Community Relations Representative to be the first point of contact for residents in its Irvine communities. You will assist with inquiries including move-in, move-out, renewal, transfers and evictions, and help ensure the highest quality Irvine Company experience.

Duties include resolving simple to complex resident issues, recording information in OneSite, performing community inspections, monitoring NPS and Yelp scores, and supporting leasing activities to protect

Qualifications

• High School Diploma or equivalent work experience.
• One year experience in customer service environment preferred.
• Superior customer service skills and a desire to help people.
• Ability to handle basic accounting principles and concepts.
• Excellent written and oral communication and interpersonal skills.
• Schedule may require work on weekends holidays and evenings.
• Regular consistent and timely attendance required.

Responsibilities

• Promotes positive proactive customer interactions to deliver high-quality Irvine Company experiences.
• Solves resident relations issues in a timely manner.
• Assists residents with move-in and move-out processes.
• Performs resident retention calls and renewal processes.
• Records resident concerns and requests in OneSite.
• Monitors and reports on NPS and Yelp scores to improve customer experience.

Skills

Customer service

Communication

Attendan ce reliability

Education

High School Diploma or equivalent

Tools

OneSite

Job description

Community Relations Representative ($21.92)

Serves as the first point of contact for all resident interactions. Assists with all inquiries including move-in process resident requests customer follow-up renewal process move-out process resident transfers and evictions.

Job Duties:

• Promotes positive proactive customer interactions to make their Irvine Company experience of the highest quality.
• Solves simple to complex resident relations issues in a timely manner.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
• Provides input regarding how to continually improve and provide more efficient resident relations.
• Facilitates the resident retention process which includes renewal paperwork.
• Assists with achieving financial goals through closing on renewals and transfers participating in leasing. goals and communicating the value of our communities.
• Process resident applications lease documents and related paperwork as needed.
• Performs community inspections to ensure aesthetics are maintained to company expectations.
• Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
• Completes and submits final account statements (FAS).
• Manages the eviction process from beginning to end.
• Participates in performance leasing consultant responsibilities as needed (leasing tours etc.).

Variances in responsibilities may exist by community type:

Focus may be on a specific responsibility and then rotated regularly.

May be required to train new hires.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent work experience
• One year experience in customer service environment preferred
• Superior customer service skills and a desire to help people
• Ability to handle basic accounting principles and concepts
• Excellent written and oral communication and interpersonal skills
• Schedule may require work on weekends holidays and evenings
• Regular consistent and timely attendance required

Compensation:

• Base Pay Start Rate: $21.92/hr

The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego Orange County West Los Angeles and Silicon Valley.

With world-class amenities resort-like surroundings and an unparalleled commitment to customer service Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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