Assistant Service Manager ($36.06)

Irvine Company; Santa Clara (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities in Santa Clara, CA is seeking an Assistant Service Manager to coordinate team and contractor activities, perform hands-on maintenance, and ensure a safe, well-maintained community that meets company standards. The role emphasizes proactive hazard identification, excellent customer service, and effective supervision of maintenance work orders.

You will oversee service requests, vacant apartment turnover, and general repairs, mentor maintenance staff, keep

Qualifications

• High School Diploma or GED or equivalent experience.
• EPA 608 certification required.
• 2 - 5 years of relevant work experience.
• Ability to communicate clearly in English; multilingual is a plus.
• Valid California driver’s license and ongoing vehicle liability insurance.

Responsibilities

• Coordinates team and contractor activities and performs hands-on maintenance to ensure a safe, well-maintained community.
• Maintains community common areas and grounds to company standards and identifies hazards.
• Provides excellent customer service by anticipating needs and addressing questions promptly.
• Oversees team productivity through service requests, vacant apartment maintenance, and general repairs.
• Provides hands-on training, mentorship, and field guidance to maintenance staff.
• Keeps accurate records of work performed using the operating platform.
• Maintains a well-organized maintenance shop and ensures timely parts ordering.

Skills

HVAC

Plumbing

Electrical

Customer service

English communication

Education

High School Diploma or GED

Tools

EPA 608 Certification (Core and Type II)

Job description

Select how often (in days) to receive an alert:

Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Assistant Service Manager coordinates team and contractor activities, and performs hands-on maintenance to ensure a safe, well-maintained community.

• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Oversees team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs.
• Provides hands-on training, mentorship, and field guidance to maintenance associates.
• Maintains accurate records of work performed utilizing the appropriate operating platform.
• Maintains a well-organized maintenance shop and oversees the timely ordering of parts and supplies to support efficient operations.

Additional Skills:

• Expertise in plumbing, electrical, Heating, Ventilation, and Air Conditioning (HVAC), appliance repair and apartment turnover preferred.

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
• After hours on-call support as needed
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

Community Details:

Communities of Responsibility: Monticello
Unit Count: 825

Compensation:

Base Pay Start Rate:$36.06

• The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.