Maintenance Scheduler & Customer Experience Lead

Penske Truck Leasing Co., L.P.; Cranston (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Cranston, RI facility. The role focuses on scheduling preventative maintenance, coordinating outside repairs, and planning the shop work plan to optimize efficiency.

Responsibilities include communicating maintenance updates to customers, ensuring parts availability, and maintaining productive scheduling. The position requires building strong customer relationships and supporting a smooth service operation.

Qualifications

• 2+ years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2+ years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers for maintenance updates or billing concerns.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Assist with other projects as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service dept admin

HS diploma

Education

HS diploma or equivalent

Associates/Technical/Bachelors preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Cranston, RI facility. The role focuses on scheduling preventative maintenance, coordinating outside repairs, and planning the shop work plan to optimize efficiency.

Responsibilities include communicating maintenance updates to customers, ensuring parts availability, and maintaining productive scheduling. The position requires building strong customer relationships and supporting a smooth service operation.