Maintenance Scheduler & Customer Care Coordinator

Penske; Cessna (KS); On-site; USD 42,000 - 55,000; Full time

Job summary

Penske in Wichita, KS is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role requires customer service experience with hands-on mechanical knowledge and some supervisory responsibilities.

Shift is Monday–Friday, 11:30am–8pm, with duties spanning parts availability, vendor coordination, and ensuring quality and timely updates to customers. Penske emphasizes safety and efficient operations at this location.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.

Responsibilities

• Develop daily and weekly workforce plans maximizing customer service and productivity.
• Communicate with customers for maintenance updates and scheduling changes.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service, ensuring satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Education

High School diploma or equivalent

Associates Degree/Technical or Bachelors preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske in Wichita, KS is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role requires customer service experience with hands-on mechanical knowledge and some supervisory responsibilities.

Shift is Monday–Friday, 11:30am–8pm, with duties spanning parts availability, vendor coordination, and ensuring quality and timely updates to customers. Penske emphasizes safety and efficient operations at this location.