Maintenance Manager Single Family Homes

Flock DC; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employer-covered health benefits

Paid time off

Parental leave

401(k) with employer match

Office dogs

Job summary

Flock DC in Washington, DC is seeking a Residential Maintenance Manager to oversee maintenance requests, turnovers, and preventative care across our DC portfolio. You will work on-site with technicians, turnover teams, and relationship managers to triage, communicate, and complete all work orders.

You will use AppFolio, LeadSimple, Slack, Notion, and Google Gemini to ensure documentation compliance and high-quality service for residents and owners.

Qualifications

• Strong technology comfort across digital platforms and property management software.
• Hands-on experience with AppFolio, LeadSimple, or similar systems preferred.
• In-office presence in Bloomingdale, DC office, Monday–Friday, 9:30 AM–5:30 PM EST.
• 2+ years in residential maintenance coordination, turnover logistics, or property operations.

Responsibilities

• Ticket Review, Triage & Dispatch: oversee daily maintenance requests and assign jobs.
• Closed-Loop Communication: provide 24- to 48-hour updates to residents and owners.
• Turnover & Scope Coordination: prepare repair scopes and estimates.
• Preventative Maintenance (WellNest): coordinate checks and owner reports.
• Billing & Quality Oversight: audit invoices and vendor charges.
• Tech-Forward Workflow: use AppFolio, LeadSimple, Slack, Notion, and Google Gemini.

Skills

Tech fluency

In-office presence

Property management experience

Customer-focused communication

Detail-oriented

Local knowledge

Tools

AppFolio

LeadSimple

Slack

Notion

Google Gemini

Job description

Maintenance Manager Single Family Homes

Flock DC Washington, District of Columbia, United States

About this position

Residential Maintenance Manager (In-Office)

Location: Washington, DC (In-Office at 87 Florida Ave NW)

Department: Maintenance & Operations

Classification: Full-Time, Non-Exempt

Hours: Monday – Friday, 9:30 AM – 5:30 PM EST

About Nest DC

Nest DC delivers best-in-class residential property management across Washington, DC. Founded in 2004, we are a mission-driven, justice-oriented company that puts people and place first. Tending to homes and the humans inside them is our privilege. We measure profit in community impact, excellent customer care, and frictionless relationships. Headquartered at 87 Florida Ave NW (marked by our iconic mural), we manage a dynamic scattered-site portfolio of rowhomes, condos, and apartments across every ward in the District.

The Role

We are seeking a bright, highly organized, and tech-savvy Residential Maintenance Manager to join our team full-time at our Bloomingdale HQ.

This is a high-impact, customer-forward logistics and coordination role. You are the \"air traffic controller\" for maintenance requests, property turnovers, and preventative care across our DC portfolio. Working on-site alongside our field technicians, turnover team, and home relationship managers, you will ensure every work order is triaged quickly, communicated clearly, and tracked to 100% completion—no open loops allowed.

Key Responsibilities

• Ticket Review, Triage & Dispatch: Oversee daily inbound maintenance requests in LeadSimple and AppFolio. Dynamically assign jobs by balancing in-house technician availability with vetted third-party vendors for optimal quality, speed, and cost efficiency.


• Closed-Loop Communication: Maintain swift, clear, and empathetic communication. Ensure 24- to 48-hour updates are delivered to residents and property owners on all active work orders.


• Turnover & Scope Coordination: Partner with our turnover team to prepare detailed repair scopes and estimates so owners have the information needed to approve work seamlessly.


• Preventative Maintenance (WellNest): Coordinate dispatches, safety checks, and owner condition reports for our signature annual preventative care program.


• Billing & Quality Oversight: Audit maintenance invoices and vendor charges for technical accuracy and alignment with completed work.


• Tech-Forward Workflow: Harness property management software and AI tools (AppFolio, LeadSimple, Slack, Notion, Google Gemini) to maintain complete documentation compliance across the portfolio.

Qualifications & Skills

• Strong Technology Comfort & Systems Fluency: Exceptional comfort operating across digital platforms and property management software. Hands-on experience with AppFolio, LeadSimple, or similar systems is strongly preferred.


• In-Office Presence: Full-time presence in our Bloomingdale, DC office (Monday–Friday, 9:30 AM–5:30 PM EST).


• Property Management Experience: 2+ years in residential maintenance coordination, turnover logistics, or property operations.


• Customer-Forward Communication: Outstanding written and verbal communication skills. Ability to translate technical repair details into calm, reassuring messaging for owners and residents.


• Detail-Obsessed & Organized: You thrive on bringing order to a busy inbox, catching the small details, and bringing every task through to completion.


• Local Knowledge: Familiarity with District housing codes, local vendor networks, or Fair Housing guidelines is a plus.


• Competitive Pay & Growth: Structured compensation with pathways for professional development.


• 100% Employer-Covered Health Benefits: Fully covered medical, dental, and vision premiums, plus company-paid life insurance.


• Generous Time Off: 20 paid PTO days, 13 paid holidays, and 12 weeks of paid parental leave.


• Financial Wellness: 401(k) with up to 5% employer match, annual raises, and $100/month student loan repayment support via Gradifi.


• Tools & Environment: Company MacBook and access to modern AI and management software tools.


• Culture: A vibrant, inclusive workplace with office dogs, local coffee, and a team deeply dedicated to DC housing.