Maintenance Dispatch Coordinator

Otsuka ICU Medical LLC; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Otsuka ICU Medical LLC in Austin, TX seeks a Maintenance Dispatcher to coordinate and track maintenance work orders across Operations, Maintenance, Engineering, Facilities and Automation.

You will prioritize requests, dispatch skilled personnel, maintain CMMS entries, and ensure timely responses while complying with cGMP, safety, and site procedures. This role supports downtime reduction and accurate maintenance documentation.

Qualifications

• High School diploma; one year dispatching experience preferred.
• Experience in a manufacturing/pharma environment preferred.
• Ability to use Microsoft Office and basic data entry.

Responsibilities

• Receive and process maintenance work requests from Operations.
• Enter and maintain accurate work orders in CMMS.
• Prioritize work based on equipment criticality and safety.
• Dispatch qualified personnel and monitor progress.
• Coordinate maintenance during downtime and shutdowns.
• Communicate status to Operations during shifts.
• Ensure compliance with cGMP, cGDP, SOPs.

Skills

MS Office

Typing 25 wpm

Data entry

Confidentiality

Time management

Multitasking

Professional communication

Office equipment handling

PPE awareness

Education

High School diploma

1 year dispatching experience

Associate degree or technical education

Tools

CMMS

Job description

Otsuka ICU Medical LLC in Austin, TX seeks a Maintenance Dispatcher to coordinate and track maintenance work orders across Operations, Maintenance, Engineering, Facilities and Automation.

You will prioritize requests, dispatch skilled personnel, maintain CMMS entries, and ensure timely responses while complying with cGMP, safety, and site procedures. This role supports downtime reduction and accurate maintenance documentation.