Maintenance Dispatcher

Express Employment Professionals - Cincinnati East; Chandler (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an experienced Maintenance Dispatcher to coordinate maintenance operations across a portfolio of residential and commercial properties in Chandler, AZ. The role focuses on dispatching technicians, troubleshooting work orders, and communicating with tenants about repairs and service requests.

Ideal candidates will have strong scheduling, high-volume work-order management, and proficiency with maintenance management software and MS

Qualifications

• Minimum 2 years of maintenance dispatching or related experience.
• Experience coordinating technicians and service vendors.
• Strong scheduling, organization, and multitasking skills.
• Experience handling high volumes of work orders.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and maintenance management software.
• Ability to prioritize emergency requests and changing workloads.

Responsibilities

• Receive, prioritize, and process maintenance requests.
• Dispatch maintenance technicians and third-party vendors.
• Coordinate scheduling for routine, preventative, and emergency repairs.
• Communicate with tenants regarding repair status and scheduling updates.
• Track work orders from creation through completion.
• Maintain accurate records in maintenance and property management systems.
• Obtain quotes and coordinate with vendors as needed.
• Follow up to ensure repairs are completed properly and on time.
• Manage multiple requests while maintaining excellent customer service.
• Coordinate after-hours and emergency maintenance responses when necessary.

Skills

Maintenance dispatching

Scheduling

Customer service

Communication

MS Office

CMMS software

Tools

Maintenance management software

Microsoft Office

CMMS

Job description

An established property management company is seeking an experienced Maintenance Dispatcher to coordinate maintenance operations across a portfolio of residential and commercial properties. The ideal candidate has direct experience dispatching maintenance technicians, coordinating vendors, managing work orders, and communicating with tenants regarding repairs and service requests.

This position requires previous maintenance dispatching, facilities coordination, property maintenance coordination, or a closely related background. Candidates without relevant industry experience will not be considered.

Key Responsibilities

• Receive, prioritize, and process maintenance requests.
• Dispatch maintenance technicians and third-party vendors.
• Coordinate scheduling for routine, preventative, and emergency repairs.
• Communicate with tenants regarding repair status and scheduling updates.
• Track work orders from creation through completion.
• Maintain accurate records in maintenance and property management systems.
• Obtain quotes and coordinate with vendors as needed.
• Follow up to ensure repairs are completed properly and on time.
• Manage multiple requests while maintaining excellent customer service.
• Coordinate after-hours and emergency maintenance responses when necessary.

Required Experience

Candidates must have experience in one or more of the following:

• Maintenance Dispatching
• Property Management Maintenance Coordination
• Facilities Maintenance Coordination
• Service Dispatching (HVAC, Plumbing, Electrical, General Maintenance)
• Construction Coordination
• Work Order Management
• Vendor and Contractor Coordination

Qualifications

• Minimum 2 years of maintenance dispatching or related experience.
• Experience coordinating maintenance technicians and service vendors.
• Strong scheduling, organization, and multitasking skills.
• Experience handling high volumes of work orders.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and maintenance management software.
• Ability to prioritize emergency requests and changing workloads.

Preferred Qualifications

• Property management industry experience.
• Experience with maintenance, facilities, or CMMS software.
• Knowledge of HVAC, plumbing, electrical, and general building maintenance terminology.
• Bilingual English/Spanish preferred.

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