Maintenance CSR: Scheduling & Customer Care Pro

Heritage Pools, LLC; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary based on experience

Comprehensive health benefits package

Paid time off

Career advancement opportunities

Job summary

A leading pool maintenance provider in Charleston is seeking a Maintenance Customer Support Representative (CSR) to assist with customer inquiries and coordinate technician schedules. This full-time role emphasizes strong communication and organizational skills, requiring duties such as scheduling technicians and managing data within a CRM. The company offers competitive salary, comprehensive health benefits, and career advancement opportunities. If you thrive in dynamic settings and have a customer-focused mindset, apply today to join our growing team.

Qualifications

• Prior experience in customer service or office administration preferred.
• Willingness to complete LSI/Orenda Water Chemistry Training.
• Willingness to complete Pentair University Training.

Responsibilities

• Answer customer inquiries via calls and emails regarding maintenance services.
• Schedule Maintenance Technicians and Service Technicians based on customer needs.
• Monitor vehicle tracking system to ensure scheduled employees are on route.

Skills

Strong communication skills

Customer service skills

Multitasking

Detail-oriented

Education

High school diploma or GED

Tools

CRM systems

Scheduling tools

Job description

A leading pool maintenance provider in Charleston is seeking a Maintenance Customer Support Representative (CSR) to assist with customer inquiries and coordinate technician schedules. This full-time role emphasizes strong communication and organizational skills, requiring duties such as scheduling technicians and managing data within a CRM. The company offers competitive salary, comprehensive health benefits, and career advancement opportunities. If you thrive in dynamic settings and have a customer-focused mindset, apply today to join our growing team.