Maintenance Customer Support Representative (CSR)

Heritage Pools, LLC; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary based on experience

Comprehensive health benefits package

Paid time off

Career advancement opportunities

Job summary

A leading pool maintenance provider in Charleston is seeking a Maintenance Customer Support Representative (CSR) to assist with customer inquiries and coordinate technician schedules. This full-time role emphasizes strong communication and organizational skills, requiring duties such as scheduling technicians and managing data within a CRM. The company offers competitive salary, comprehensive health benefits, and career advancement opportunities. If you thrive in dynamic settings and have a customer-focused mindset, apply today to join our growing team.

Qualifications

• Prior experience in customer service or office administration preferred.
• Willingness to complete LSI/Orenda Water Chemistry Training.
• Willingness to complete Pentair University Training.

Responsibilities

• Answer customer inquiries via calls and emails regarding maintenance services.
• Schedule Maintenance Technicians and Service Technicians based on customer needs.
• Monitor vehicle tracking system to ensure scheduled employees are on route.

Skills

Strong communication skills

Customer service skills

Multitasking

Detail-oriented

Education

High school diploma or GED

Tools

CRM systems

Scheduling tools

Job description

Are you a customer-focused professional with strong organizational skills and a passion for providing top-tier service? Do you thrive in a fast-paced environment where communication and problem‑solving are key? Heritage Pools LLC is looking for a Maintenance Customer Support Representative (CSR) to assist customers, coordinate technician schedules, and support the overall efficiency of our maintenance department.

As Charleston’s most trusted pool maintenance provider, we are committed to exceptional service and customer care. This role is essential in ensuring smooth operations between customers, field teams, and leadership.

Job Overview

The Maintenance CSR is responsible for answering customer inquiries, scheduling maintenance technicians, managing field data, and supporting the department’s daily operations. This position requires excellent communication skills, attention to detail, and the ability to multitask effectively.

Position Details

• Location: Charleston, SC
• Job Type: Full-Time
• Reports To: Leadership Team

Key Responsibilities

Customer Service & Scheduling

• Answer customer calls, emails, and inquiries regarding maintenance services.
• Support customer requests by scheduling Maintenance Technicians and Service Technicians.
• Develop and assign daily and weekly routes for technicians and trainers.

Operational Coordination

• Communicate daily with Field Supervisors to ensure workload expectations are clear and executed.
• Attach and organize all field data and reports within the CRM system.
• Dispatch same‑day service requests to technicians and communicate any updates.

Performance & Data Management

• Monitor vehicle tracking system (Azuga) to ensure scheduled employees are on route.
• Review zoning, efficiency reports, and route performance to optimize scheduling.
• Track all pools added or removed from maintenance routes in the Maintenance Workbook.
• Call seasonal customers in the spring to recommend reopening services.

Qualifications and Requirements

Education & Experience

• High school diploma or GED required.
• Previous experience in customer service or office administration preferred.

Certifications & Training

• LSI/Orenda Water Chemistry Training (or willingness to complete).
• Pentair University Training (or willingness to complete).

Skills & Physical Requirements

• Strong communication and customer service skills.
• Ability to multitask and manage scheduling logistics efficiently.
• Detail‑oriented with experience using CRM systems and scheduling tools.
• Ability to lift, bend, and stand for extended periods when needed.

Additional Requirements

• Must pass a background check and drug screening.
• Valid driver’s license and reliable transportation.

Perks and Benefits

• Competitive salary based on experience.
• Comprehensive health benefits package.
• Paid time off for work‑life balance.
• Career advancement opportunities within a growing company.

Why Join Heritage Pools?

As Part Of Our Team, You’ll

• Play a key role in ensuring smooth operations and excellent customer service.
• Work with Charleston’s leading pool maintenance provider.
• Be part of a dynamic, team‑oriented work environment.

How to Apply

Ready to take the next step in your career? Applications are reviewed on a rolling basis—apply today to join our team!

• Submit your resume and a cover letter highlighting your experience and qualifications.
• Include references that speak to your leadership and problem‑solving skills.

Join Us and Support the Best in Pool Maintenance. If you’re a highly organized and customer‑focused professional who enjoys working with both customers and field teams, we’d love to hear from you. Apply today and help deliver outstanding pool maintenance services!