Maintenance Control & Dispatch Coordinator – On-Call

Ho-Chunk, Inc.; Fort Campbell North (KY); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Fire Creek Services Company, an All Native Group company, seeks a Maintenance Control / Service Desk Coordinator to serve as the front door of the maintenance operation, handling requests, triage, and dispatch in a fast-paced environment on Fort Campbell.

The role requires 2+ years dispatch experience, a calm phone manner, and strong data-entry skills to coordinate with Soldiers and barracks management. Some evening/weekend on-call duties apply.

Qualifikationen

• 2+ years of dispatch, service desk or maintenance control experience using a CMMS or ticketing system.
• Calm, clear phone manner with Soldiers and leadership.
• No certifications required; customer service or dispatcher certification a plus.
• Must be able to pass a background check and obtain installation access.
• High school diploma or GED required; some college preferred.

Aufgaben

• Take and enter phone and assisted requests, confirming location, symptoms and access availability.
• Monitor automated work routing; handle exceptions, misroutes and unacknowledged work by escalating to the duty lead.
• Send approved status updates to residents and manage access windows with barracks management.
• Keep 'Awaiting Parts' and 'Awaiting Access' work current and return jobs to scheduling when parts arrive or access is confirmed.
• Maintain the coverage roster and on-call schedule and log after-hours calls.
• Produce daily open-ticket and aging reports for the daily operations review.
• Log every call and request completely and consistently according to established call-logging standards.
• Follow escalation procedures for emergencies and safety issues.
• Protect resident information and follow privacy practices.

Kenntnisse

Customer service

Calm phone manner

Data entry

Prioritization and triage

Ausbildung

High school diploma or GED

Some college

Tools

CMMS

Maximo

Ticketing system

Jobbeschreibung

Fire Creek Services Company, an All Native Group company, seeks a Maintenance Control / Service Desk Coordinator to serve as the front door of the maintenance operation, handling requests, triage, and dispatch in a fast-paced environment on Fort Campbell.

The role requires 2+ years dispatch experience, a calm phone manner, and strong data-entry skills to coordinate with Soldiers and barracks management. Some evening/weekend on-call duties apply.