Maintenance Business Support - (Part-Time)

Torus Group; Saint Helens (OR); On-site; USD 22,000 - 29,000; Part time

Job summary

Torus Group is seeking a part-time Maintenance Business Support to assist the Assets Team with administration, data management and compliance across our housing portfolio. The role involves coordinating repairs, inspections and records, with progression to potential hybrid/home-working after training.

The successful candidate will bring strong organisational skills, experience in a fast-paced environment, and a proactive, customer-focused approach to support safe and well-maintained homes for

Qualifications

• GCSE English and Maths (or equivalent) at level 4/C or above.
• Experience providing business/admin/compliance support in a fast-paced environment.
• Strong organisational skills and ability to manage priorities.
• Confident using IT systems and databases to monitor activities.
• Understanding of compliance, governance and accurate record keeping.
• Knowledge of health and safety requirements in maintenance/operational settings.
• Excellent communication and ability to build effective relationships.
• Proactive, customer-focused approach with continuous improvement mindset.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide business support to a multi-disciplinary technical team covering Disrepair, Responsive Repairs, HHSRS Hazards and Empty Properties.
• Coordinate and monitor maintenance activities, surveys, inspections, works and planning.
• Ensure maintenance and compliance activities meet targets, standards and service requirements.
• Maintain records, audit trails and documentation in asset housing and financial systems.
• Review service records to ensure data is accurate and up to date.
• Monitor progress of tasks and provide proactive support to customers and contractors.
• Support implementation of maintenance policies, processes and procedures.
• Assist with developing systems that improve efficiency and value for money.
• Build strong working relationships with colleagues and stakeholders.

Skills

Organisation

Communication

Proactive

Teamwork

Housing knowledge

Health & safety

IT systems

Record keeping

Education

GCSE English/Maths

Tools

IT systems

Databases

Job description

Maintenance Business Support - (Part-Time)

We're looking for a Maintenance Business Support professional to join our Assets Team on a part-time basis, supporting the delivery of property maintenance services across our housing portfolio. This is an excellent opportunity for an organised and proactive individual to play a key role in ensuring our homes remain safe, compliant and well maintained for our customers.

Working closely with a multi-disciplinary technical team, you'll provide essential business support across a range of asset management activities, including responsive repairs, disrepair cases, HHSRS hazards and empty properties. If you have a keen eye for detail, enjoy working with systems and data, and take pride in delivering excellent service, we'd love to hear from you.

Working pattern:

This is a part-time position, working 22.2 hours per week across Monday, Tuesday and Wednesday. The role is based between our St Helens and Warrington (Bank Park House) offices in line with business needs. Following a successful training period, there will be the opportunity to work from home one day per week, subject to business requirements.

What you'll be doing:

• - Provide business support to a multi-disciplinary technical team, supporting areas including Disrepair, Responsive Repairs, HHSRS Hazards and Empty Properties.
• - Help coordinate and monitor maintenance activities, supporting the delivery of surveys, inspections, works and task planning.
• - Ensure maintenance and compliance activities are delivered in line with agreed targets, standards and service requirements.
• - Maintain accurate records, audit trails and documentation, updating asset management, housing and financial systems as required.
• - Review service records and maintenance information, ensuring data is accurate, complete and up to date.
• - Monitor the progress of assigned tasks and provide proactive support to internal and external customers, helping to deliver a right first time service.
• - Support the implementation of maintenance policies, processes and procedures across the Assets Team.
• - Assist with the development of systems and processes that improve efficiency, assurance, continuous improvement and value for money.
• - Build strong working relationships with colleagues, contractors and stakeholders, providing a professional and responsive service.
• - Support the delivery of operational plans while ensuring compliance with relevant legislation, policies, procedures, risk management and health and safety requirements.

What we're looking for:

• - GCSE Grade 4/C or above in English and Mathematics (or equivalent), or relevant experience.
• - Experience providing business, administrative or compliance support in a fast-paced environment.
• - Strong organisational skills, with the ability to manage priorities and maintain accurate records.
• - Confident using IT systems and databases to monitor activities and support compliance requirements.
• - An understanding of compliance, governance and the importance of accurate record keeping.
• - Knowledge of health and safety requirements within a maintenance, construction or operational environment.
• - Excellent communication skills and the ability to build effective working relationships.
• - A proactive, customer-focused approach, with a commitment to continuous improvement and value for money.
• - The ability to work both independently and as part of a team.
• - Experience within a housing, property maintenance, asset management or compliance environment would be beneficial.

Shortlisted candidates will be invited to attend an interview at our St Helens office on 6th October 2026. The interview will be competency-based, with questions focused on the skills, experience and behaviours required for the role. Candidates will also complete a practical exercise, which will be provided on the day.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• - Right to work verification.
• - Qualification certificate check (where applicable).
• - Two satisfactory references.
• - DBS check if applicable (Standard/Enhanced).
• - Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.