Maintenance Assistant

Elderwood Administrative Services; Town of Tonawanda (NC, NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated maintenance team members who will ensure the health and well-being of residents through essential maintenance support. In this role, you will handle repairs, grounds maintenance, and provide exceptional customer service, all while adhering to safety protocols. If you are a problem-solver with a strong work ethic and a genuine concern for the elderly, this opportunity offers a rewarding environment where your contributions will make a significant impact. Join a team that values integrity and compassion in every interaction.

Qualifications

• Minimum 18 years of age with at least one year of related experience.
• Valid driver’s license and participation in on-call program required.

Responsibilities

• Perform maintenance tasks related to electricity, plumbing, and carpentry.
• Assist with grounds maintenance and snow/ice removal.
• Provide high-quality customer service to residents and staff.

Skills

Problem-solving skills

Exceptional customer service skills

Strong communication skills

Basic reading and writing skills

Knowledge of safety protocols

Ability to work independently

Strong work ethic and integrity

Education

High school diploma or equivalent

Tools

Small hand tools

Electric tools

Lawn mowers

Snowblowers

Job description

Salary

Pay: $16.51 - $19.35 / hour

Overview

Maintenance team members assist with ensuring the health and well-being of our residents by providing maintenance support. This position is responsible for ensuring resident and staff safety through repairs to buildings and furnishings, as well as grounds maintenance including lawn care and snow/ice removal.

Responsibilities

Essential Job Functions

1. Assist with and perform duties related to electricity, plumbing, painting, carpentry (including furniture refinishing or repair); mechanics (including equipment and mechanical systems); heating, cooling, and water systems (excluding services under outside contractor contracts).
2. Assist with and perform grounds maintenance, parking lots, and driveways (including snow/ice removal, excluding contracted services).
3. Handle incoming and outgoing freight; lift and move heavy furniture and equipment.
4. Respect residents' rights and treat all residents with courtesy, respect, and kindness.
5. Drive company vehicle as needed/requested.
6. Arrive on time, work as scheduled, and be responsible for own transportation.
7. Maintain confidentiality and privacy of resident information.
8. Attend facility and staff meetings, and participate in required or preferred inservices.
9. Generate ideas to improve quality of care or increase productivity and satisfaction.
10. Perform duties safely, adhering to safety rules and standards to ensure safety of staff, residents, and visitors.
11. Understand and reference all policies and procedures.
12. Provide high-quality customer service to residents, staff, and visitors.
13. Respond flexibly to changing situations and reprioritize work as necessary.
14. Take calls during off-hours (evenings and weekends) as directed and adjust schedule accordingly.
15. Use electronic timekeeping systems as directed.
16. Follow dress code, including wearing a name tag at all times.
17. Follow policies regarding electronic devices and technology.
18. Support and abide by Elderwood’s Mission, Vision, and Values, as well as the business code of conduct, compliance, and HIPAA policies.
19. Perform other duties as assigned by supervisor or management.

Skills/Competencies

• Problem-solving skills
• Exceptional customer service skills
• Strong communication skills (oral and written)
• Basic reading and writing skills
• Knowledge of safety protocols, regulations, and PPE
• Ability to work independently with minimal supervision
• Strong work ethic and integrity

Qualifications

• Minimum 18 years of age
• At least one (1) year of related experience in maintenance, carpentry, contracting, etc.
• Valid driver’s license
• Participation in on-call program, including off-hours work
• Experience with equipment such as small hand tools, electric tools, lawn mowers, snowblowers, etc.
• High school diploma or equivalent preferred
• Genuine concern for the elderly; dependable, patient, and compassionate attitude

This position involves regular interaction with residents, coworkers, visitors, and supervisors. To ensure a safe environment and effective communication, the employee must be able to read, write, speak, and understand English at an intermediate or higher level.

EOE Statement

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered without regard to disability, race, religion, gender, national origin, age, genetic information, veteran status, sexual orientation, marital status, or other protected statuses unrelated to job performance.