Associate, Maintenance Auto

Element Fleet Management; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Maintenance Agent, where your mechanical expertise will help redefine the fleet management industry. In this dynamic role, you will be the first point of contact for clients, resolving issues and managing maintenance requests efficiently. Your contributions will directly impact client satisfaction and operational excellence. Enjoy a culture that values innovation, accountability, and wellness, along with comprehensive health benefits and paid time off. If you're ready to make a difference and thrive in a collaborative environment, this opportunity is for you.

Benefits

Comprehensive health and welfare benefits

Paid time off (vacation, sick leave, holidays)

Qualifications

• Bachelor's degree in a relevant automotive field is required.
• Two years of experience in post-sale areas within automotive companies is desirable.

Responsibilities

• Respond to incoming calls from providers and handle maintenance service estimates.
• Create and track repair orders in the maintenance system.
• Follow up on Salesforce cases and third-party payments.

Skills

Microsoft Office

Negotiation Skills

Communication Skills

Ability to Work Under Pressure

Collaboration Skills

Education

Bachelor's in Automotive Mechanical Engineering

Bachelor's in Automotive Systems Engineering

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Position: Maintenance Agent

In this role, you will respond to requests, resolve issues, and follow the approval process related to fleet maintenance in a call center. Based on your mechanical experience, you will support our clients in decision-making regarding their vehicle care. You will manage warranties, technical support, follow-ups, and discounts with providers (OEMs, agencies, workshops, tire shops), and process payments to third-party providers.

Main functions and responsibilities

• Respond to incoming calls from providers via the call center and handle orders generated on provider portals to record maintenance service estimates or resolve fleet managers' queries.

• Create and track the status of repair orders in the maintenance system, validate vehicle history, costs (recording savings), and manage the service according to client parameters.

• Follow up promptly on Salesforce cases and third-party payments, closing them timely with an updated Salesforce status.

• Support internal areas in following up on maintenance requests that clients submit through them.

Education and Experience

• Bachelor's degree in Automotive Mechanical Engineering, Automotive Systems Engineering, or related fields.
• Desirable two years of experience in post-sale areas within automotive companies (workshop, agency, leasing, OEM) or as a fleet administrator in a company.
• English proficiency of 50%-60%.

Knowledge and Skills

• Proficiency in Microsoft Office
• Negotiation and communication skills
• Ability to work under pressure
• Agility in executing tasks
• Collaboration skills across departments
• Honesty and responsibility

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits for you and your family, promoting wellness
• Additional benefits including paid time off (vacation, sick leave, holidays)

Candidates must be willing to undergo a pre-employment background check.

Element Fleet Management and its subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We consider all qualified applicants regardless of race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Native American status, protected veteran status, or other legally protected factors. Disability accommodations during the application and interview process are available upon request. For assistance, contact [e-mail] or call 55 5018 7100.