Mainframe Systems Programmer - CICS

Talanto; Northern (KY); Hybrid; USD 65,000 - 123,000; Full time

Benefits offered by this job

Unlimited PTO

401k with match

Dental & Vision coverage

Life & AD&D

Fertility & adoption support

Job summary

Talanto is seeking an experienced mainframe support specialist to deliver premium CICS TS and z/OS assistance to enterprise clients in the United States. The role emphasizes hands-on installation and maintenance of OEM products with IBM SMP/E expertise, and the ability to work across multiple time zones.

You will participate in migrations, DR planning, and ensure service quality while adhering to defined processes. Shift includes on-call, with some weekend work.

Qualifications

• Bachelor’s degree required and/or equivalent work experience.
• 5+ years experience on the zSeries (mainframe) platform including hands-on experience with CICS TS and OEM product support.
• Strong knowledge of CICS TS concepts, configuration and tailoring.
• Experience with IBM SMP/E.
• Excellent communication skills (written, verbal and presentations)

Responsibilities

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in relation to CICS TS and OEM products.
• Provide primary support for reported problems related to CICS TS and OEM products.
• Provide 24x7x365 support across multiple time zones.
• Install OEM software products efficiently per best practices and standards.
• Collaborate with other towers to prepare partitions for annual OS upgrades via proactive checklists.
• Support customer migrations for new transitions related to CICS TS and OEM products.
• Assist project managers in migrating new customers and addressing technical hurdles.
• Coordinate with Disaster Recovery Services on DR plans.
• Adhere to schedules to manage resources for timely implementations.
• Follow ITSM change control procedures and implement fixes/upgrades as needed.

Skills

Analytical skills

Communication skills

Independent work

Team player

Time management

Multi-tasking

Education

Bachelor’s degree or equivalent

Tools

SMP/E (IBM)

CICS TS monitoring tools

Job description

5,416 – 10,250 $

Important: if an employer asks you to log into their system via iCloud or Google, send a code, an SMS or Telegram password, run some code, or install software — refuse. These are signs of fraud.

Position Summary

Provide premium software support and services to mainframe clients as they relate to CICS.

Key Areas of Focus for this Role

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
• Provide primary support for reported problems related to CICS TS and related OEM software products.
• Provide support on 24 x 7 x 365 basis and in multiple time zones.
• Follow procedures for installing OEM software products efficiently and according to best practices and standards (for productivity/scalability purposes).
• Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
• Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures g:
  • Implementing vendor product specific corrections(“fixes”) and
  • Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer
  • undefined

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with . To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

• Bachelor’s degree required and/or equivalent work experience.
• 5+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
• Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
• Thorough working knowledge and experience with the use of IBM’s SMP/E.
• Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
• Thorough working knowledge of products used to monitor performance of CICS TS regions.
• Self-motivated and able to work independently.
• Must be able to multi-task and work under short deadlines and in high pressure situations.
• Excellent communication skills (written, verbal and presentations)
• Ability to work as part of a team, as well as independently.

Standard Working Hours:

• Shift: 8AM to 5PM Local time
• Oncall, overtime and scheduled weekend work required

is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
• Paid childbearing and paternal leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Sabbatical leave
• Wellness program

As of the date of this posting, a good faith estimate of the current pay scale for this role is $65,000 to $123,000 salary, based on a fulltime schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email .