Mainframe Production Support Specialist

HonorVet Technologies; Downey (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

HonorVet Technologies in Downey, CA seeks an IT Production Support Assistant to support mainframe and midrange production jobs. You will create, schedule, execute, monitor and troubleshoot jobs while coordinating with developers and operators.

The role emphasizes excellent communication, customer service, and problem-solving skills within a 24/7 operation and a team-driven environment.

Qualifications

• 2+ years in IBM mainframe operations and production control with scheduling.
• Experience with incident tickets and tracking systems.
• Familiarity with mainframe tools like Endevor and JCL concepts.

Responsibilities

• Support production applications in mainframe/midrange environments.
• Create, schedule, execute and monitor production jobs.
• Troubleshoot job issues and coordinate with developers.
• Manage incident tickets and report resolutions.
• Operate console and devices per predefined schedules in a 24/7 environment.

Skills

Customer service

Flexibility

Interpersonal skills

Leadership

Organizational awareness

Problem solving

Communication skills

Tools

Control-M

Cherwell

Endevor

Job description

HonorVet Technologies in Downey, CA seeks an IT Production Support Assistant to support mainframe and midrange production jobs. You will create, schedule, execute, monitor and troubleshoot jobs while coordinating with developers and operators.

The role emphasizes excellent communication, customer service, and problem-solving skills within a 24/7 operation and a team-driven environment.