IT Production Support Assistant

HonorVet Technologies; Downey (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

HonorVet Technologies in Downey, CA seeks an IT Production Support Assistant to support mainframe and midrange production jobs. You will create, schedule, execute, monitor and troubleshoot jobs while coordinating with developers and operators.

The role emphasizes excellent communication, customer service, and problem-solving skills within a 24/7 operation and a team-driven environment.

Qualifications

• 2+ years in IBM mainframe operations and production control with scheduling.
• Experience with incident tickets and tracking systems.
• Familiarity with mainframe tools like Endevor and JCL concepts.

Responsibilities

• Support production applications in mainframe/midrange environments.
• Create, schedule, execute and monitor production jobs.
• Troubleshoot job issues and coordinate with developers.
• Manage incident tickets and report resolutions.
• Operate console and devices per predefined schedules in a 24/7 environment.

Skills

Customer service

Flexibility

Interpersonal skills

Leadership

Organizational awareness

Problem solving

Communication skills

Tools

Control-M

Cherwell

Endevor

Job description

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring

Title: IT Production Support Assistant

Location: Downey, CA 90242

Duration: 12 Months

Position Description

The IT Production Support Assistant works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments. The IT Production Support Assistant supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues; supports mainframe COBOL applications using the Client's source code storage and compilation tool to promote program packages and members, as requested by application developers; sometimes works in a paired programming environment for knowledge sharing and training purposes; reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise; manages incident tickets using a tracking software application to update each incident or request with action taken / resolution; coordinates and / or controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards; executes many tasks during the shift in a 24/7/365 full coverage environment.

Skills Required

The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.

Experience Required

• This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
• Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
• Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.

Additional Experience Required

One year of experience operating a commercial high-speed printer, such as a Canon varioPRINT 6220 TITAN MICR, to print large volume jobs.