Mainframe Support Engineer

Veriipro; St. Louis (MO); On-site; USD 80,000 - 100,000; Full time

Job summary

Veriipro is seeking a skilled Mainframe Support Engineer based in St. Louis, Missouri. The role focuses on providing L2/L3 support for mainframe applications, ensuring efficient batch processing, and handling incident resolution within defined SLAs. Strong experience in COBOL, DB2, and batch processing is required.

Key responsibilities include monitoring batch jobs and engaging with cross-functional teams to restore service and resolve issues. Ideal candidates will possess hands-on experience in mainframe operations and a strong understanding of data analysis for reporting.

Qualifications

• Strong experience in COBOL, DB2, VSAM, and Batch Processing.
• Hands-on experience in mainframe production support.
• Strong understanding of DB2 data analysis.

Responsibilities

• Provide L2/L3 production support for mainframe applications.
• Perform incident triage, analysis, and resolution.
• Monitor and support batch job execution.

Skills

COBOL

DB2

VSAM

Batch Processing

Reporting

C#

VB.NET

Job description

We are seeking a skilled Mainframe Support Engineer with strong experience in production support, batch processing, and mainframe technologies. The role involves handling L2/L3 support activities, ensuring smooth batch operations, incident resolution within SLAs, and effective coordination with business and technical teams in a production environment.

Roles & Responsibilities

• Provide L2/L3 production support for mainframe applications and systems
• Perform incident triage, analysis, troubleshooting, and resolution within defined SLAs
• Execute standard operating procedures (SOPs) and runbooks for recurring issues and operational tasks
• Monitor and support batch job execution, including investigation and resolution of job abends
• Perform DB2 data analysis and generate reports to support business and technical needs
• Maintain and update operational documentation, SOPs, and knowledge base articles
• Coordinate incident management activities, including communication with business users and technical teams
• Ensure effective engagement with cross-functional stakeholders for issue resolution and service restoration
• Support workforce management processes, including time reporting and overtime equalization activities where applicable

Required Technical / Functional Skills

• Strong experience in COBOL, DB2, VSAM, Batch Processing, and Reporting
• Exposure to C# and VB.NET applications in support or integration environments
• Hands-on experience in mainframe production support and operations
• Strong understanding of DB2 data analysis and querying for reporting and troubleshooting
• Experience in batch job monitoring, scheduling, and abend resolution