Main Shop Service Advisor (prior experience necessary)

Peltier KIA Longview; Longview (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive dealership is seeking a Service Advisor to join their team in Longview, TX. The ideal candidate will be organized, possess excellent communication skills, and excel in a fast-paced environment. Responsibilities include overseeing service orders, ensuring customer satisfaction, and managing team dynamics. Competitive benefits and a positive work culture are offered.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

Paid Maternity Leave

Paid Paternity Leave

Paid Bereavement

Paid Training

Qualifications

• Professional, well-groomed personal appearance.
• Clean driving record and valid driver’s license.
• Able to work with little supervision.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Assist in diagnosing vehicle problems.

Skills

Time management skills

Fantastic communication skills

Organized and friendly personality

Team oriented and self-motivated

Demonstrated ability to manage others

Strong record of positive customer satisfaction results

Job description

Want a positive work environment? A place where we focus on "Have fun and make money"? Bring your positive attitude and your excellent work ethic and be a part of something special. We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress. We believe in open communication and making sure that everyone is on the same page to create a truly exceptional customer experience.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Paid Maternity Leave
• Paid Paternity Leave
• Paid Bereavement
• Paid Training

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.