Mailroom-Warehouse Supervisor

Csod; Northern (KY); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Retirement contributions

Employee wellness program

Paid leave

Job summary

East Stroudsburg University seeks a Mailroom-Warehouse Supervisor to oversee the ESU Mailroom Receiving and Distribution Center, leading two clerks and coordinating with Facilities Management and the Customer Care Manager to ensure timely, accurate campus mail services.

The role requires strong clerical skills, attention to detail, and the ability to train staff while maintaining compliance with postal regulations. Typical hours are Mon–Fri 9:00–5:00 with occasional flexibility.

Qualifications

• Experience with Word, Excel, and Teams is required.
• Ability to perform clerical tasks such as typing, organizing files, and using scheduling systems.
• Strong communication and multitasking skills needed to supervise staff.

Responsibilities

• Supervise Mailroom, Receiving and Distribution Center staff, associates, and student workers.
• Plan, schedule, monitor, and assign routes, shifts, and work to staff.
• Ensure on-time completion of tasks using efficient methods to meet deadlines.
• Coordinate staff to ensure quality customer service for the campus community.
• Operate mailroom and warehouse equipment and manage inventory data.

Skills

Word

Excel

Teams

Education

High school diploma

Job description

As the Mailroom-Warehouse Supervisor, you will need to think creatively and be comfortable overseeing the day-to-day operations of the ESU Mailroom Receiving and Distribution Center. You will be an active member of the Facilities Management team and will work closely with the Customer Care Manager to provide excellent leadership for your team of two dedicated clerks to accomplish departmental goals. You will thrive in this role if you like combining your complex clerical experience and your strong communication skills all while collaborating with various stakeholders. To be successful in this role, you must be detail oriented, possess the ability to analyze problems and implement efficient solutions, along with effective supervision skills.
Your normal schedule will be Monday to Friday 9:00 am to 5:00 pm but you may have to flex your schedule from time to time based on the needs of the business to be a true Mailroom-Warehouse Supervisor.This position will require up to 5% local travel. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming.

What Will I Do At ESU? (AKA Essential Duties)

• Supervise the Mailroom, Receivingand Distribution Center staff, associates and student workers.
• Plan, schedule,monitor and assign routs, shifts and work to varied staff.
• Assure work iscompleted on schedule inthe most expeditious and economical means possible to meet identifieddeadlines, timeframes and the overall campus needs.
• Coordinate staff to ensurethat the staff is fully utilized. Ensures quality customer service is deliveredand maintained while serving the campus community.
• Supervisorwill perform tasks which includes but are not limited to, receiving, sorting, delivering,collecting and handling of all types of campus mail and packages.
• Receiving anddelivering supplies and equipment to various campus buildings.
• Operating postaland warehouse equipment.
• Transporting and collecting outgoing and incoming mailand packages from the East Stroudsburg United States Postal Service office.
• Ensures that the storeroom’sinventory and data systems are categorized and kept up to date.
• Works withappropriate departments (BusinessOffice and Purchasing Office) as per the State Auditor's requirements to submitannual reporting.
• Identify and rectify inventory discrepancies.
• Supervise andassist with inventory counts and warehouse functions.
• Ensures the mailroom,receiving and distribution center are in compliance with Federal Postal regulations.
• Ensures industry standards and regulations are meet relating to storing ofsupplies, equipment and other materials.
• Monitor and adhere to cost and policychanges related to postal service fees and services.
• Perform directoryupdates and delivery location verification on a regular basis.
• Prepare andupdate reports, manuals, operating procedures, bulk mailing request forms andother related documents.
• Compile and maintain departmentalbilling, inventory, electronic data records and reports on postal charges -i.e. business reply, postage due, inventory, visitor/customer assistance logs,and bulk mail.
• Submit reports and invoices to appropriate departments.Follow-up on unpaid charges with the appropriate departments.
• Schedulemaintenance of mailroom and warehouse equipment and vehicles. Handle thetransporting of multiple university vehicles to and from maintenance/repair andor campus assigned appointments.
• Coordinate,track and attend forklift training and certification for the FacilitiesManagement staff.
• Train staff and student workers to use various equipment,software and databases to preform proper mailroom and warehouse operations.
• Conduct regular and timely performance evaluations of supervised employees. Review, discuss and provide guidance, coaching, direction and/or feedback to staff about job responsibilities and performance.
• Maintain an activedriver's license in order to operate state vehicles on or off campus as directed.
• Maintain certifications for operation of equipment.

What We're Looking For (AKA Qualifications)

• Working knowledgeof computer software (Microsoft Office Suite: Excel, Access, etc.); and theability to perform clerical responsibilities such as typing, organizing officefiles, logs, forms, and utilizing scheduling systems.
• Advanceability to use computers, video conferencing tools, software applications andtools to perform job related responsibilities.
• Ability tounderstand and follow written and oral directives. Ability to multi-task,prioritize and manage time effectively
• Highdegree of capability in decision-making within the guidelines, writtenprocedures and polices set forth by the university.
• Abilityto handle emergency requests with results being accomplished quickly andcorrectly.
• Abilityto remain professional and courteous with customers at all times.
• Education & Experience: One year of complex clerical work experience; Completion of a high school business curriculum; or an equivalent combination of experience and/or training related to the responsibility and job duties. Knowledge of standard office procedures, practices, conduct, and actions.
• Physical Demands: Exposed to physical conditions such as daily motion activity, frequent lifting (100 pounds maximum), carrying, pushing and pulling, and extensive hand coordination movement is required.
• Mental Demands: Extendedvisual attention needed to prepare, compile, and distribute mail andcorrespondence. Demonstrate a proficiency and knowledge of varied postal andservice regulations. Comprehension of written and/or oral communication.
• WorkingConditions: Individual will operate amotor vehicles and will travel. Additionally, individual will be exposed to theseasonal working conditions due to weather variations outdoors.
• Able to read, write, and comprehend English; able to follow verbal instructions.
• Experience with Word, Excel, Teams required.

What We Offer

• Outstandingbenefitspackage including benefits such as medical from date of hire, retirementcontributions, employee wellness program, and paid leave
• Salary: $41,506 annually
• Livingby the Warrior Code:
  • Accountablefor One's Actions
  • Committedto Self-Growth
  • Willingto Sacrifice for the Greater Good
  • Positive,Honest, and Loyal
  • Respectfulof the Environment and Community
  • Dedicatedto Empowering Others

Employment Eligibility & University Committment

Must be at least 18 years old and be able to read and writeEnglish. Employment with ESU is contingent on the selected candidate passing athorough background check that includes: FBI fingerprinting, PA Child Abuse,and employment. We are proud ESU is an equal opportunity employer. For moreinformation on President Long's 10-point plan, click here:https://www.esu.edu/president/10-action-plan.cfm