Mailroom Team Lead — Legal Support & Workflow Champion

Stenger & Stenger, P.C.; Grand Rapids (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Stenger & Stenger, P.C. in Grand Rapids seeks an Inbound/Outbound Mailroom Team Lead to coordinate workflow, oversee mail opening and filing, and support firm operations. You will liaise with multiple departments, maintain schedules, and ensure deadlines and SLAs are met.

Applicants should show excellent written and verbal communication, type at least 50 WPM, and be proficient with Outlook, Word and Excel. Prior exposure to legal or collections environments is a plus; physical ability to lift up

Qualifications

• Excellent written and verbal communication skills.
• Must type at least 50 WPM.
• Familiarity with Microsoft Office applications (Outlook, Word and Excel), collection software, and other applications.
• Ability to be self-motivated, organized and hardworking.
• Desire to work with others in achieving Firm and client goals.
• Ability to lift and carry up to 25 lbs.
• Willingness to learn applicable laws/regulations and firm policies.

Responsibilities

• Maintain and monitor workflow and assign tasks to team members to meet SLA.
• Assist in mail opening, entry, and notation of subsequent actions.
• Assist in file maintenance and document organization.
• Handle documents and pleadings in compliance with firm policies.
• Field phone calls and correspond with third parties; image documents upon intake.
• Review drafted correspondences/pleadings and assemble documentation.
• Assist in training new personnel per firm policies and procedures.
• Monitor and update special mailing instructions with leadership oversight.

Skills

Excellent written and verbal comms

Typing 50 WPM

MS Office (Outlook, Word, Excel)

Self-motivated & organized

Team collaboration

Deadline oriented

Customer service mindset

Tools

Microsoft Office

Outlook

Word

Excel

Collections software

Job description

Stenger & Stenger, P.C. in Grand Rapids seeks an Inbound/Outbound Mailroom Team Lead to coordinate workflow, oversee mail opening and filing, and support firm operations. You will liaise with multiple departments, maintain schedules, and ensure deadlines and SLAs are met.

Applicants should show excellent written and verbal communication, type at least 50 WPM, and be proficient with Outlook, Word and Excel. Prior exposure to legal or collections environments is a plus; physical ability to lift up