Customer Correspondence Specialist (onsite Grand Rapids, MI)

Stenger & Stenger, P.C.; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

401k retirement plan

Paid holidays and generous time off

Life and disability insurance

Employee Assistance Program

Job summary

Stenger & Stenger, P.C. in Grand Rapids, MI, is seeking a Customer Correspondence Specialist to support our creditors’ rights practice with client and consumer communications.

You will prepare customer correspondences and ensure quality in our correspondence processes. The ideal candidate holds an associate or bachelor’s degree, demonstrates strong analytical and communication skills, and can manage multiple assignments while maintaining accuracy.

Qualifications

• Associates or Bachelor’s degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences
• Excellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, Teams and Outlook)
• Able to support team members and move between assignments as needed to meet business objectives.
• Highly dependable individuals with exceptional attention to detail

Responsibilities

• Prepare customer correspondences
• Performing quality assurance of collection correspondence(s)
• Establishing and maintaining relationships and communications with Firm personnel

Skills

Analytical skills

Communication skills

MS Office

Attention to detail

Education

Associate degree

Bachelor's degree

Job description

About Us:

Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

• Hard Work
• Teamwork
• Performance

About the Role:

The Customer Correspondence Specialist will support the team with a wide range of activities related to correspondence management and ensuring quality processes are implemented with our corporate clients and consumers. The primary areas of responsibility include:

• Prepare customer correspondences
• Performing quality assurance of collection correspondence(s)
• Establishing and maintaining relationships and communications with Firm personnel

Position Requirement:

• Associates or Bachelor’s degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences
• Excellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, Teams and Outlook)
• Able to support team members and move between assignments as needed to meet business objectives.
• Highly dependable individuals with exceptional attention to detail

Why Join Us?

At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

• Competitive compensation
• Health, dental, and vision benefits after 90 days
• 401k retirement plan after 6 months of service
• Paid holidays and generous time off
• Firm provided life and disability insurance
• Employee Assistance Program to help navigate life’s challenges